The LO reviewed emails received from parents and carers. Enquiries related to support with Education, Health and Care (EHC) plans, school placements, and annual reviews. Most enquires were answered by sharing web links which contain the information. Case specific enquires were sent to the SEND service to action.
Some enquiries involved cross-borough cases, where a child with an Education, Health and Care (EHC) plan lives outside the borough but attends a local school.
Other requests included short breaks, housing, early years, employment, the Stephen Wilshire (specialist SEND centre), speech and language needs, and carer support.