Summary
The Local Offer (LO) brings into one place, information and local services for children and young people from birth to 25 who have special educational needs and disabilities (SEND) and their families.
This report highlights co-produced work for the LO on the Family Hub website, to ensure it is accessible and meets the needs of families, children and young people. Also, the promotional activity to raise LO awareness.
Additionally, the report includes findings from the 'H&F Annual SEND Survey' and highlights the 'Best Local Offer 2024' award from the National Association of Family Information Services (NAFIS).
Key Local Offer performance results
LO awareness and use
- March 2024: Awareness 43.6%, Use 20.6%
- February 2025: Awareness 47.1%, Use 33.1%
LO co-produced pages
- August 2023: 50 pages identified for re-design
- March 2025: All 50 pages updated
LO website statistics
April 2024 to March 2025: The Family Hub website which hosts the LO received 154,626 views, with the LO subsection being the most visited at 7,264 views followed by 'Help with Childcare Costs' (6,508 views).
Key areas for development 2025-2026
- Awareness and use: By March 2026 awareness to increase 60% and usage to 40%. The LO aims to implement strategies from the 2025 to 2026 LO Marketing Plan.
- Co-production: To undertake further co-production on preparing for adulthood (PfA) and employment pathways, activities for SEND and health and wellbeing pages.
- Accessibility: To enhance navigation with features like videos and podcasts.
- Streamline information: To reduce duplication and create seamless information links with Family Hubs, the Family Information Service, The 'Youth Hub' and Adult services.