What is the Food Hygiene Rating Scheme?
The scheme provides information about hygiene standards for food businesses. We run the scheme in partnership with the Food Standards Agency (FSA). This is the central government department with responsibility for food safety.
Why is the scheme important?
It helps consumers decide where to eat and buy their food. It also recognises those businesses with the highest standards and encourages others to improve. The overall aim is to reduce the number of cases of food poisoning which currently affects about one million people in the UK every year.
Where can I get further information?
To find the latest information on the scheme please visit the FSA website.
How can a business get a better rating?
Request a re-visit
If the business has made improvements to the matters identified during the inspection they can request a re-visit.
The cost of a re-visit is £341.90. Payment to be made by card as part of the online application process.
Early publication of rating request form
If a business wants their new rating to be published before the appeal time period, which can be up to 5 weeks, they can complete an early publication request form.
Download and fill in the early publication request form, available as a Word doc or PDF.
FHRS early publication request form (pdf 117KB)
FHRS publication request form (Word 76KB)
What can a business do if they think the rating given is wrong or unfair?
Appeal
Firstly, the business should contact us to discuss the inspection and find out why the rating was given. If the business still thinks the rating is wrong or unfair they can make an appeal.
Download and fill in the appeal form, available as a Word doc or PDF.
FHRS appeal form (pdf 76KB)
FHRS appeal form (word 81KB)
Right to reply
This allows the business to say how the business has improved hygiene, or to say if there were unusual circumstances at the time of the inspection. A business’s right to reply will be published online with its hygiene rating.
Download and fill in the right to reply form, available as a Word doc or PDF.
FHRS right to reply form (pdf 100KB)
FHRS right to reply form (word 76K)
Where will the food hygiene rating be displayed?
You can look up food hygiene ratings on the food hygiene rating page on the FSA website.
Businesses are given a window sticker showing their rating and are encouraged to display this at their premises in a place where you can easily see it when you visit. Display is currently voluntary in England.
Contact details
Hammersmith & Fulham Council
The Environment Department
Food and Safety Team
Hammersmith Town Hall
King Street
London
W6 9JU
020 8753 1081
foodandsafety@lbhf.gov.uk