New bins for rubbish, recycling and food waste
First collections started 9 November for residents in the areas where the service is being rolled out.
To help us increase the amount we recycle, we are introducing a new food waste collection service in some areas of the borough.
All the properties in the areas where the service is being rolled out have been visited and assessed for suitability for the service by officers from our waste and recycling team. We have notified residents in these areas that they will be receiving the new service.
All street-based properties in the areas will receive the new food waste recycling caddies and instead of putting your food waste in your normal black rubbish sack, you will need to put your food waste in the new the food waste recycling caddies.
Where properties have been assessed as suitable, they will also receive a dark grey waste bin and a green recycling bin.
Where properties are unsuitable for the new waste and recycling bins due to due to space or lack of step-free access you should continue to put out your rubbish in black bin bags and recycling in smart sacks as normal.
There will be no changes to your normal collection days. The new food waste collections will also take place on the same day.
When does it start?
The new service started on 9 November for some areas of H&F.
Recycling, food waste and rubbish will be collected every week.
What can I put in the food waste caddies?
Use for food scraps and unwanted leftovers including:
- fish, meat and bones
- leftovers and plate scrapings
- bread, rice and pasta
- fruit and veg peelings
- teabags and coffee grounds
How to use your food caddies:
- line your indoor food caddy with a compostable liner or wrap food in newspaper
- when you need to empty your caddy, tie the top of the liner and put it in the outdoor food container
- ensure your outdoor food container is locked to protect food waste from animals and birds
Do not put any of these in the food caddies:
- packing of any kind
- liquids such as milk or oil
- all plastic bags and film
- garden waste (Advice on what to do with garden waste)
- pet waste
Collection day and time
Food waste will be collected every week on your normal collection day.
Please make sure your bins are outside by 6am on your day of collection leave your bin visibly at the edge of your property, close to the pavement (but not on it). We will not be able to collect bins from your garden.
We will initially be providing you with two free rolls of compostable caddy liners to get you started.
Frequently asked questions
- Where is the new service being rolled out?
The new service is being rolled out in six areas across the borough to begin with. There will be no changes to your normal collection days and the new food waste collections will also take place on the same day.
Not all properties on the streets listed were assessed as being suitable for the new wheeled bins and only properties already receiving weekly collections are included.
The first streets to receive the food collection service include:
North - streets near Wormwood Scrubs and Harrow Road
- Alma Place
- Begonia Walk
- Braybrooke Street
- Cactus Walk
- Caverswall Street
- Du Cane Road
- Erconwald Street
- Eynham Road
- Fitzneal Street
- Foliot Street
- Glenroy Street
- Harrow Road
- Henchman Street
- Hilary Road
- Holberton Gardens
- Kenmont Gardens
- Letchford Gardens
- Mellitus Street
- Nascot Street
- Norbroke Street
- North Pole Road
- Osmund Street
- Ponsard Road
- Rigeley Road
- Shinfield Street
- Stokesly Street
- Trenmar Gardens
- Waldo Road
- Wulfstan Street
- Valliere Road
Central - streets around Wendell Park and near Goldhawk Road Tube Station
- Aylmer Road
- Cobbold Road
- Cobbold Mews
- Cromwell Grove
- Edans Court
- Emlyn Road
- Flanchford Road
- Gayford Road
- Gransden Road
- Hartswood Road
- Jeddo Mews
- Jeddo Road
- Kinnear Road
- Larden Road
- Lefroy Road
- Melrose Terrace
- Melrose Gardens
- Palgrave Road
- Poplar Grove
- Stamford Brook Road
- Stronsa Road
- Valetta Road
- Wendell Road
South - streets near Charing Cross Hospital and near Hurlingham Park
- Alderville Road
- Adeney Close
- Ashington road
- Aspenlea Road
- Averill Street
- Beryl Road
- Bettridge Road
- Bothwell Street
- Bradbourne Street
- Broomhouse Road
- Chelmsford Close
- Chiddingstone Street
- Claxton Grove
- Claybrook Road
- Coninger Road
- Cortayne Road
- Cristowe Road
- Delorme Street
- Dolby Road
- Everington Street
- Ewald Road
- Foskett Road
- Gastein Road
- Greyhound Road
- Grimston Road
- Hawksmoor Street
- Hurlingham Road
- Kinnoul Road
- Linver Road
- Margravine Road
- Musard Road
- Parsons Gate Mews
- Peterborough Road
- Peterborough Mews
- Spencer Mews
- St Alban's Terrace
- St Dunstan's Road
- Studdridge Street
- Tasso Road
- Why is this only being introduced in some areas of the borough?
Limiting the roll-out of the new service to certain areas will allow us to carefully monitor how the new food waste collection affects our overall waste collection service.
It will also enable us to respond to any problems or questions that residents have with the new service and quickly resolve these.
- Will all properties in the area where the new service is being introduced receive new bins?
No. Not all properties are suitable for waste and recycling bins due to lack of storage space or step free access. All the properties in the areas have been visited and assessed for suitability by officers from our waste and recycling team.
Where properties are unsuitable for the new bins there is no change to the normal waste and recycling collections.
However, all street-based properties in the areas where the service is being rolled out will receive the new food waste recycling collection.
- What bins will eligible properties receive?
All properties will receive a 7 litre food waste caddy (for indoor use), and a larger 23 litre container. Please place the larger 23l container out for collection.
The standard bin designation for eligible properties will be one 140 litre refuse bin and one 240 litre recycling bin.
- What happens if I have too much rubbish or recycling to fit in the new bins?
Some properties may find that they need a larger or smaller bin over the next few months. If you are recycling all that you can and still have too much rubbish, please get in touch.
All rubbish must be placed inside the black bin and the lid closed for collection to take place. Extra rubbish put on top or next to the black bin will not be collected. Recycling must be placed in the green bin.
However, we will take extra recycling placed in a cardboard box and left next to your green bin.
For items which are too big for your bin such as electrical goods and mattresses, please arrange for a bulky waste collection.
- Can I use my existing bins for the new service?
Unfortunately you can't use your existing bins. The bins need to be standardised in order that they can be safely collected using the lift mechanism on the contractor’s vehicle.
If you have received the new bins please use them, we will only collect rubbish and recycling from the H&F Council provided bins.
- What to do with your old bin
We would encourage you to find an alternate use for your old bin if possible otherwise please take it to the council recycling facility at Smuggler’s Way, Wandsworth SW18 1JS. If any old bins are dumped on the street, please report them to Cleaner Greener on 020 8753 1100.
- What are the exact dimensions of the new bins?
The 140 litre grey rubbish bin is 1100mm high x 450mm wide x 555mm deep.
The 240 litre green recycling bin is 1100mm high x 557mm wide x 740mm deep.
- What if I find it difficult to physically manage and manoeuvre my new bins?
We offer an assisted collection service for residents who can't physically manage the new bins.
If there is no one in your household who can move your bins, please get in touch with us to discuss help with your collection.
- What has the council done to let residents know about the new bins that they will receive?
We have delivered leaflets to all residents who are going to be part of this new service to inform them of the changes.
- How do I contact the council about the new services?
Please contact us at email@example.com or call us on 020 8753 1100 if you would like to ask us any questions about the new service.
You will have the opportunity to talk to council officers and contractor staff who will be following the delivery crews when they deliver your new bins.
- How will we know if the new service is successful?
We will monitor waste and recycling levels and street litter levels to see what effect the new service has on these.
We will be consulting residents over the next few months in order to gather feedback and we use this feedback to inform any further roll out of the services elsewhere in the borough.
- Can rubbish and recycling go straight into the bin or do I have to use sacks?
Please put your recyclables straight into the bin. You can put rubbish straight into the bins but you can use a sack if you want.
- Where can I get more food caddy liners?
We will initially be providing you with two free rolls of compostable caddy liners to get you started. More food caddy liners are available from retailers – you don’t need to use liners but if you do, they need to be biodegradable and contain no plastic.
- What can I do with garden waste?
Each week you can put out up to five bags of garden waste in sturdy refuse sacks for collection along with ordinary household rubbish. These don't have to be specially marked. Please don’t put garden waste in the clear Smart Sacks which are only for recycling.
Bags must contain only green waste or garden waste and the bags must be liftable by waste collection crews (we can't collect bags of soil or heavy materials as part of your scheduled collection). Any bags which are too heavy will not be collected.
If you have large items that are too big to compost (such as tree prunings), or more than five sacks of garden waste, or bags of soil, or heavy garden materials, you will need to either book a bulky waste collection for which there is a small charge, or you can take them to the tip.