New booking system at Smugglers Way

From Monday 22 March 2021, residents will need to book a slot before visiting the Smugglers Way Household Waste and Recycling Centre by car or motorcycle (but not when dropping off waste on foot or by bicycle). The new six-month trial from Western Riverside is being introduced to help reduce traffic levels in Smugglers Way.

You can start booking slots from Monday 15 March 2021. Find out more in Western Riverside's FAQs.

New bins for rubbish, recycling and food waste

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Image caption: Image 1: From left to right: 240 litre green recycling wheeled bin, 140 litre dark grey wheeled refuse bin, 23 litre collection caddy and 7 litre food caddy for indoor use

First collections started 9 November for residents in the areas where the service is being rolled out.

To help us increase the amount we recycle, we are introducing a new food waste collection service in some areas of the borough.

All the properties in the areas where the service is being rolled out have been visited and assessed for suitability for the service by officers from our waste and recycling team. We have notified residents in these areas that they will be receiving the new service.

See where the new service is being rolled out

All street-based properties in the areas will receive the new food waste recycling caddies and instead of putting your food waste in your normal black rubbish sack, you will need to put your food waste in the new the food waste recycling caddies.

Where properties have been assessed as suitable, they will also receive a dark grey waste bin and a green recycling bin.

Where properties are unsuitable for the new waste and recycling bins due to due to space or lack of step-free access you should continue to put out your rubbish in black bin bags and  recycling in smart sacks as normal.

There will be no changes to your normal collection days. The new food waste collections will also take place on the same day.

When does it start?

The new service started on 9 November for some areas of H&F.

Recycling, food waste and rubbish will be collected every week.

What can I put in the food waste caddies?

Use for food scraps and unwanted leftovers including:

  • fish, meat and bones
  • leftovers and plate scrapings
  • bread, rice and pasta
  • fruit and veg peelings
  • teabags and coffee grounds

How to use your food caddies:

  • line your indoor food caddy with a compostable liner or wrap food in newspaper
  • when you need to empty your caddy, tie the top of the liner and put it in the outdoor food container
  • ensure your outdoor food container is locked to protect food waste from animals and birds

Do not put any of these in the food caddies:

Check what you can recycle in the green bin

Collection day and time 

Food waste will be collected every week on your normal collection day.

Please make sure your bins are outside by 6am on your day of collection leave your bin visibly at the edge of your property, close to the pavement (but not on it). We will not be able to collect bins from your garden.

Caddy liners 

We will initially be providing you with two free rolls of compostable caddy liners to get you started. 

Frequently asked questions

  • Where is the new service being rolled out?

    The new service is being rolled out in six areas across the borough to begin with. There will be no changes to your normal collection days and the new food waste collections will also take place on the same day.

    Not all properties on the streets listed were assessed as being suitable for the new wheeled bins and only properties already receiving weekly collections are included.

    View a map of the areas where the new food collection service is being rolled out (pdf 846KB)

    The first streets to receive the food collection service include:

    North - streets near Wormwood Scrubs and Harrow Road

    • Alma Place
    • Begonia Walk
    • Braybrooke Street
    • Cactus Walk
    • Caverswall Street
    • Du Cane Road
    • Erconwald Street
    • Eynham Road
    • Fitzneal Street
    • Foliot Street
    • Glenroy Street
    • Harrow Road
    • Henchman Street
    • Hilary Road
    • Holberton Gardens
    • Kenmont Gardens
    • Letchford Gardens
    • Mellitus Street
    • Nascot Street
    • Norbroke Street
    • North Pole Road
    • Osmund Street
    • Ponsard Road
    • Rigeley Road
    • Shinfield Street
    • Stokesly Street
    • Trenmar Gardens
    • Waldo Road
    • Wulfstan Street
    • Valliere Road


    Central - streets around Wendell Park and near Goldhawk Road Tube Station

    • Aylmer Road
    • Cobbold Road
    • Cobbold Mews
    • Cromwell Grove
    • Edans Court
    • Emlyn Road
    • Flanchford Road
    • Gayford Road
    • Gransden Road
    • Hartswood Road
    • Jeddo Mews
    • Jeddo Road
    • Kinnear Road
    • Larden Road
    • Lefroy Road
    • Melrose Terrace
    • Melrose Gardens
    • Palgrave Road
    • Poplar Grove
    • Stamford Brook Road
    • Stronsa Road
    • Valetta Road
    • Wendell Road


    South - streets near Charing Cross Hospital and near Hurlingham Park

    • Alderville Road
    • Adeney Close
    • Ashington road
    • Aspenlea Road
    • Averill Street
    • Beryl Road
    • Bettridge Road
    • Bothwell Street
    • Bradbourne Street
    • Broomhouse Road
    • Chelmsford Close
    • Chiddingstone Street
    • Claxton Grove
    • Claybrook Road
    • Coninger Road
    • Cortayne Road
    • Cristowe Road
    • Delorme Street
    • Dolby Road
    • Everington Street
    • Ewald Road
    • Foskett Road
    • Gastein Road
    • Greyhound Road
    • Grimston Road
    • Hawksmoor Street
    • Hurlingham Road
    • Kinnoul Road
    • Linver Road
    • Margravine Road
    • Musard Road
    • Parsons Gate Mews
    • Peterborough Road
    • Peterborough Mews
    • Spencer Mews
    • St Alban's Terrace
    • St Dunstan's Road
    • Studdridge Street
    • Tasso Road

     

  • Why is this only being introduced in some areas of the borough?

    Limiting the roll-out of the new service to certain areas will allow us to carefully monitor how the new food waste collection affects our overall waste collection service.

    It will also enable us to respond to any problems or questions that residents have with the new service and quickly resolve these. 

  • Will all properties in the area where the new service is being introduced receive new bins?

    No. Not all properties are suitable for waste and recycling bins due to lack of storage space or step free access. All the properties in the areas have been visited and assessed for suitability by officers from our waste and recycling team.

    Where properties are unsuitable for the new bins there is no change to the normal waste and recycling collections.

    However, all street-based properties in the areas where the service is being rolled out will receive the new food waste recycling collection.

  • What bins will eligible properties receive?

    All properties will receive a 7 litre food waste caddy (for indoor use), and a larger 23 litre container. Please place the larger 23l container out for collection. 

    The standard bin designation for eligible properties will be one 140 litre refuse bin and one 240 litre recycling bin. 

  • What happens if I have too much rubbish or recycling to fit in the new bins?

    Some properties may find that they need a larger or smaller bin over the next few months. If you are recycling all that you can and still have too much rubbish, please get in touch.

    All rubbish must be placed inside the black bin and the lid closed for collection to take place. Extra rubbish put on top or next to the black bin will not be collected. Recycling must be placed in the green bin.

    However, we will take extra recycling placed in a cardboard box and left next to your green bin.

    For items which are too big for your bin such as electrical goods and mattresses, please arrange for a bulky waste collection.

  • Can I use my existing bins for the new service?

    Unfortunately you can't use your existing bins. The bins need to be standardised in order that they can be safely collected using the lift mechanism on the contractor’s vehicle.

    If you have received the new bins please use them, we will only collect rubbish and recycling from the H&F Council provided bins.

  • What can I do with my old bin?

    Please place a sign on the bin stating ‘please remove’ and put it out with the other bins on your collection day. The old bin will then be collected and disposed of.

  • What are the exact dimensions of the new bins?

    The new wheeled bins are the standard size used across the UK and in many London boroughs, including neighbouring Ealing. This size is standardised so they can be automatically lifted by the bin trucks. We’re currently working with residents to review where the allocated bin size may need amending.

    The 140 litre grey rubbish bin is 1100mm high x 450mm wide x 555mm deep.


    Image caption: 140 litre wheeled rubbish bin

    The 240 litre green recycling bin is 1100mm high x 557mm wide x 740mm deep.


    Image caption: 240 litre wheeled bin for recycling
  • The bins don’t fit in our bin storage

    Most existing bin storage units in H&F were constructed based on planning. The wheeled bins are the modern standard size used widely across the UK, however we want residents to be happy, so we’re working with our planning team to review bin storage in the borough.

  • Why won’t you collect from non-H&F bins?

    We are complying with the regulations set out in the Environmental Protection Act 1990. Non-standard bins may not be manufactured to industry standards and are intended for storage only, therefore it not safe or in some circumstances possible to fit the bins onto the lifting machinery on the back of our trucks.

  • How were homes assessed for the scheme?

    Properties were first assessed by an independent organisation, using industry standard practices. Two further assessments were done by H&F staff. We are happy to make re-assessments of outside space and to work closely with those residents to ensure they have the right number and size of bins for their property.

  • Why isn’t there a green waste collection too?

    We are looking into the possibility of introducing a service. The introduction of a garden waste service needs to be carefully considered because a high number of properties in the borough have do not have gardens. Residents have always been able to put out up to five sacks of garden waste along with their household rubbish and can get a composter at subsidised cost. Find out more.

  • What if I find it difficult to physically manage and manoeuvre my new bins?

    We offer an assisted collection service for residents who can't physically manage the new bins.

    If there is no one in your household who can move your bins, please get in touch with us to discuss help with your collection.

    If the area your bins are stored in causes them to obstruct your doorway and there is no alternative location, please contact us so we can try and resolve this.

  • How have residents been consulted? 

    The new containers needed to be introduced to the borough to be able to learn from the prototype scheme.

    Consultation has been conducted throughout the process and feedback gathered.

    Teaser flyers were sent out to all included properties three weeks ahead of the first bins being delivered and a further information leaflet with the new containers.

    We have listened to residents feedback and have made hundreds of adjustments to the service including thousands of property re-assessments.

    We have worked closely with those residents to ensure they have the right number and size of bins for their property.

    We have also worked closely with our contractor to learn form the operational delivery of a container collection service in a dense urban area.  

    This prototype scheme will be reviewed on a six-monthly basis taking on board resident feedback.

    This service was introduced because reducing household waste and improving recycling rates is key to our ambition for the borough to be net carbon zero by 2030.

    This target can ONLY be achieved through the successful introduction of schemes such as this, so we have an environmental obligation.

    Arrival of the new service was also advertised across all our social media channels.

  • How will we know if the new service is successful?

    The current average recycling rate across H&F is 24%.

    Figures for the first month of the new service alone have already shown an average recycling rate of 46%, with more than 40,000kg of food waste collected and 90,000kg of paper and card recycled.

  • Where can I get more food caddy liners?

    We will initially be providing you with two free rolls of compostable caddy liners to get you started. More food caddy liners are available from retailers – you don’t need to use liners but if you do, they need to be biodegradable and contain no plastic.

  • Is the new service value for money? 

    It will be. Disposing of household waste currently costs £9.1m per year. The bins have cost less than £50 per property. If collection levels continue as above, we expect the service to save the council more than £250,000 per year in the prototype area alone. If expanded across the borough, we expected savings in line with our borough neighbours of more than £2.5m per year.

  • I have received a presentation tag what should I do?

    The presentation tag has photos of where to leave bins for collection. Please make sure the bins are left in the correct location next time and remember we only collect from H&F bins. You may receive a follow up letter from us to further explain what to do.