Commercial waste

Working together to stop dumping

Most businesses in the borough have a contract with the council or a private company to dispose of their rubbish. If you are one of these businesses, we’d like to say thank you for doing the right thing.

A small minority don't have a waste disposal contract and simply dump their rubbish on the street or mix it with domestic waste.

  • Dumping is not fair on businesses who do the right thing.
  • It damages trade by making the streets unsightly.
  • It costs us £135,000 a year to remove dumped rubbish – money we could spend on protecting vulnerable children, looking after elderly people and supporting businesses in the borough.

So we’re going to be identifying more businesses who dump rubbish and fining or prosecuting them.

You can help us by reporting dumped rubbish on our Report it page.

Arrange a commercial waste contract

To set up a competitively-priced waste and recycling collection service, contact us now:

More about commercial waste services

Customer survey
Site assessment requests
Your responsibilities - duty of care
Commercial waste specialist companies
Hazardous waste and non-hazardous waste
Save money by recycling
Waste legislation and regulations
Bin services
Special collections and bulky waste items​
Collection days and times
Interruptions to service
How to present waste
Payments
Contract of agreement
Fly tipping
Contact us
Reporting waste crime

Customer survey

If you already have a contract we would love to know what you think. Take our quick online survey and give us your comments and suggestions. We use this to constantly improve our service. Commercial waste customer survey

Site assessment requests

We need full access including a dropped kerb for larger bins, where appropriate, to empty waste containers. To find out more, please contact the cleaner greener hotline on 020 8753 3021 and ask for a visit from our commercial waste officer. Or email commercialwaste@lbhf.gov.uk including the subject heading 'Site Assessment Requests' and your business contact details.

Duty of care

Your legal duty to take care of trade waste, what this means and how it affects your business

Under Environmental Protection Act 1990 anyone who produces, imports, keeps, stores, transports, treats or disposes of waste has a duty to take all reasonable steps to keep it safe.

The Duty of Care applies to all businesses and if the Duty of Care is broken you may be prosecuted and fined an unlimited amount. We want to ensure this does not happen to your business.

The law says you must ‘take all reasonable steps’ to fulfil the duty and complete an annual Waste Transfer Note. What is ‘reasonable’ depends on what you do with your waste. For example, you must stop waste escaping from your control by storing it safely and securely and you must also prevent it from causing pollution or harming anyone.

The following steps may be considered reasonable in meeting the duty of care:

1. Keep all waste in a suitable container. Avoid any leakage of fluid and grease by first wrapping food and vegetable matter in paper. If you put loose waste in a skip or on a lorry, cover it and ensure it is well lit at night.

2. As our commercial waste collection is not included in your business rates you must pay for an authorised waste collector to remove your waste from your premises. Please note that the waste generated by your business will not be collected with household waste - you will breach the duty of care if you allow this to happen.

3. If you give waste to someone else, which may include a contract cleansing company, check that they are an authorised waste carrier.

4. Each year you must describe the waste in writing by completing a form called a Waste Transfer Note. Your authorised waste collector will provide you with one of these which will cover all your waste transfers for one year only. By law you must keep a copy of your ‘Waste Transfer Note’ for up to two years.

Under the Environmental Protection Act 1990, every business has a legal duty of care to ensure that the waste produced, however small or large the amount, is disposed of properly by a licensed waste carrier.

As a business you are also legally required to keep copies of your trade waste contract for the previous two years. The Enforcement Team can request documents for up to the past two years. Failure to show these may result in a fixed penalty notice of up to £300 or the matter being referred to court, where if found guilty a fine of up to £5000 may be given.

For more information see Duty of care leaflet (pdf)

Further guidance can be found on the business and commercial waste page on GOV.UK.

Commercial waste specialist removal companies

There are several licensed specialist waste companies operating in Hammersmith & Fulham, contact us for further advice:

020 8753 3021
cleaner.greener@lbhf.gov.uk

Specialist oil disposal

Proper Oils provides a free collection service:

0845 470 80 91
freecollections@properoils.co.uk

Raw meat disposal

The DEFRA help line can provide up-to-date information on licensed raw meat carriers:

03459 335 577.

Non-hazardous waste

Disposal of non-hazardous waste - advice on GOV.UK.

Hazardous waste

The City of London operates a household hazardous waste collection and disposal service. They will collect wrapped asbestos and boxed chemicals including paint.

Hazardous waste collection on City of London website

Save money by recycling

Reducing waste by recycling means less environmental impact and can save your business money. Contact us to find out more.

We can recycle all clean and dry: paper (not shredded paper) and card, food and drink cartons, (also tetra pak), glass bottles and jars, cans, tins, empty aerosol cans, plastic bottles, pots, tubs and trays (rigid plastics - no lids). A recycling fact sheet is available on request.

Waste legislation and regulations

EU Waste Legislation - Guidance for businesses and organisations on how waste disposal is regulated and what they need to do to comply.

Bin services

Black bin with a black lid for commercial waste.

This bin service is ideal for those businesses who have space to move and store these type of bins.

Black bin with orange lid for recycling

This mixed recycling service is also available and is offered at a substantially reduced rate from your ordinary waste collection.

More information about our bins can be found in our Guide to our commercial waste and recycling services (pdf 4.7MB)

Special collections and bulky waste items

Contact the cleaner greener hotline on 020 8753 1100 to arrange this.

You can recycle many office items like furniture or arrange for a specialist recycling contractor to take recycling such as paper.

Collection times and days

Collection timings depend on individual agreements, this allows us to keep the streets clear of unnecessary obstructions. Commercial container collections are available seven days a week for waste and six days for recycling.

You can only put your waste on the street at certain times of the day, please check your agreement.

Put bags out after 6pm and before 10pm on the evening of your collection day.

Put bins out after 9pm on the eve of your collection and before 6am on the day of your collection.

Please make sure you put your bags/bins out on the correct days and times.

Interruptions to your normal collection service

Missed collections - If your collection has not been collected as normal please call us on 020 8753 1100. When calling please include as much information as you can to help us find out what happened.

Long term disruptions - If you expect long term interruptions to your service perhaps due to to road works or construction activities that prevent access to your normal collection presentation point, please tell us.

We will investigate and either temporarily suspend collections if it is unsafe to continue, or arrange an alternative collection point. We can't offer compensation for non collection, but we will do our best to help.

Contact the cleaner greener hotline 020 8753 1100 to report it. If the matter is not resolved please quote your reference log number in an email to commercialwaste@lbhf.gov.uk

Bank holiday collection schedules - The normal collection schedule remains unchanged on all bank holidays except during the Christmas and New Year holiday period. Information about Christmas and New Year collection arrangements will be provided on our website.

How to present waste and recycling for collection

Help us by correctly presenting and placing out your commercial waste and recycling at the times and collection points in your agreement.

We can only collect cardboard as recycling if it is in small tied bundles of flattened cardboard pieces with one business recycling bag attached to each bundle.

All wheeled council containers are clearly labelled with our signage and should be stored within the curtilage of the your property for collection. We need full access including a dropped kerb for larger bins to empty the containers. To find out about a container based contract, please call us on 020 8753 1100.

How to present waste and recycling for collection (pdf)

Payments

Monthly direct debit instalments. For a form, contact commercialwaste@lbhf.gov.uk or call the trade team on 020 8753 3021.

Pay online - choose 'Other council invoices' from the list. You will need your TR account reference and your invoice number.

For more payment options download ways to pay (pdf).

Problems with paying - for confidential help call the Debt Recovery Team on 020 8753 1622 or email commercialwaste@lbhf.gov.uk.

Contract of agreement

All of our customers have taken out a contact of agreement.

There is a minimum of a three month termination period on all contracts. Please write to us with your account details and contact information.

Revising or changing your agreement

Because waste fluctuates, we offer a flexible service that allows customers to increase or decrease their collection service every three months. This helps to lower your costs and keeps collections on schedule. To revise your contract please call 020 8753 3021 or email commercialwaste@lbhf.gov.uk.

Illegally dumped and fly tipped waste

Our enforcement team and street monitoring officers are committed to ensuring that those responsible for all illegally dumped waste are identified and prosecution of the offenders pursued wherever possible.

Reported fly-tipping to the street scene enforcement team on 020 8753 1100 or via the online report it form so it can be investigated and cleared. Report fly tipping online form

Contact us

Commercial waste 020 8753 3021 (office hours 9am to 5pm Monday to Friday) or email commercialwaste@lbhf.gov.uk

For missed collections, fly tipping and other general enquiries about your waste collection service please call the Cleaner greener hotline 020 8753 1100 (9am to 5pm Monday to Friday) or email cleaner.greener@lbhf.gov.uk

Reporting waste crime

Enforcement officers may enforce against those who breach the Duty of Care agreement to ensure all waste is put out for collection at the right time and disposed of legally. If you suspect someone is breaking the law please call us on 020 8753 1100.

Related links

Reuse and recycling centres

Clinical and incontinence waste collection on the People First website