Frequently asked questions about parking permits

FAQs about residents’ parking permits only

FAQs about both residents’ and business parking permits

FAQs about business parking permits only

Visitor permit information

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FAQs about residents’ parking permits only

How do I get a residents’ parking permit?

Apply for a residents’ parking permit

How early can I renew my permit?

You can renew your parking permit at any time during the month that your permit expires by submitting a paper application and supporting documentary evidence. So if your permit expires on 30 November you can renew it from 1 November onwards. If you wish to renew online you must wait for your reminder to confirm if you are eligible to use this service.

Where can I find my pin number?

If you are eligible to renew online the pin number and permit number will be included with your reminder. If you have not received a reminder or have lost it please contact us for further assistance.

How do I make a payment by credit or debit card for an application sent by email or post?

Please include a contact telephone number with your application form and we will call you to obtain payment once your permit is ready to be issued.

We have two cars – will we have to pay the higher price for a second permit?

Only if both cars are registered to the same person. If the two cars are registered to different people, you can buy a permit at the lower ‘first permit’ charge for each car.

Is there a limit to the number of residents’ permits available to each household?

All adults in a household are able to buy a residents' permit at a cost of £119 per year for a vehicle registered in their name. However, any resident requiring a permit for a second vehicle registered in his/her name would have to buy a second permit at a higher cost.

I am a new resident, what happens if I can’t show you the paperwork immediately?

If you’re new to the borough or are applying for the first time and don’t have all the required proofs, don’t worry. You can apply for a 30-day temporary permit to give you time to get the paperwork together.  Find out about temporary permits

I am moving home within the borough – how do I change my permit?

Fill in the relevant replacement parking permit application form and send it to us with proof of your new address by post or in person, along with your current parking permit. We will send you a replacement permit for your new parking zone. If you park in a controlled parking zone without a valid permit, you will need to pay and display to avoid getting a fine.

Can I get a discount if I drive a fuel-efficient vehicle?

You can but before you submit an application for a green vehicle discount either online or via a paper option you must ensure that your vehicle produces less than 100g/km of CO2. This information can be found on page 2 of your vehicle registration document (V5c) or by checking with the DVLA via their online service. Find out more about Green vehicle discounts.

Who can’t apply for a residents’ permit?

You can’t apply if you:

  • live in a permit-free housing development
  • have three or more unpaid penalty charge notices, in your name or for the vehicle in the application, that are beyond the appeal stage
  • own a property in H&F but spend the majority of your time at a different address
  • have a valid permit for their vehicle in any other local authority
  • don’t live in a controlled parking zone e.g. the Imperial Wharf development
  • own a vehicle not registered with the DVLA within six months of arriving in the UK
  • don’t have a permanent address is in Hammersmith & Fulham, for example visitors, traders, property developers, domestic staff such as a nanny
  • drive a vehicle designed for more than 12 passengers (not counting the driver) and or a vehicle over 2.28m high.

I pay council tax and road tax, why do I have to pay for a parking permit as well?

Council tax and road tax help pay for services that are available to the entire population such as education, social services and road maintenance. Controlled parking schemes only affect a local area and are expensive to set up and run. By law, the costs of controlled parking have to be covered by income from parking permits.

Will owning a parking permit guarantee me the right to park outside my house?

No. We cannot reserve parking spaces for groups or individuals. However, by preventing commuters from parking in your area, controlled parking zones make it much more likely that you’ll find a parking space near home.

Can my visitors park in the controlled parking zone?

Yes. Visitors can park during the controlled hours if they buy a ‘pay and display’ ticket or you can apply for a visitor permit which allows them to park at a reduced rate.

Visitor permit information

Why can’t tradesmen working at my house/flat park for free?

It would be difficult for us to justify parking discounts for tradesmen when residents are often unable to find parking spaces.

Is my Blue Badge valid in controlled parking zones?

Yes. As a Blue Badge holder you are entitled to:

  • free and unlimited parking in all shared-use bays and pay and display bays
  • a three-hour exemption from the waiting ban on single and double yellow lines if you do not cause an obstruction and there is no loading ban

Please make sure that you clearly display both your disabled badge and clock, and that your clock is set to your arrival time.

What is a permit-free housing development?

New housing developments often have ‘permit free’ conditions as part of their planning approval. This means that if you move to a new property, you may not be eligible for an on-street parking permit.

Some developers provide off-street parking for new housing. Other developments are only approved on condition that residents won’t be eligible for parking permits.

This is to protect our current residents from increased parking stress. Once a development has been approved with a permit-free condition, this cannot be changed. It is the developer and/or your landlord’s responsibility to make you aware of this condition when you buy or rent a property.

I live on a housing estate, can I apply for a permit?

Find out about parking for residents on housing estates

FAQs about both residents’ and business parking permits

How long is my permit valid for?

You can buy a permit for either 6 or 12 months. Your permit is valid from the first day of the month in which you buy it and you should renew your permit before the expiry date. We’ll send you a reminder one month before the expiry date.

Why is the price of a second parking permit so high?

To reduce the demand for parking in our busy borough, we must either limit the number of parking permits or increase their price to discourage the use of cars. A majority of residents and businesses have said they were against limiting the number of permits available per household. Therefore we have set the price of a second residents’ permit with the aim of reducing the number of second cars parked here.

Do I need a permit to park my motorcycle?

No. Motorcyclists are entitled to free and unlimited parking in all shared permit/pay and display bays, provided that the bay has not been suspended.

I have changed my vehicle – how do I change my permit?

Fill in a replacement parking permit application form (pdf, 72KB) and send it with proof of your new vehicle to us by post or in person, along with your current parking permit. We’ll send you a replacement permit. In between, if you park in a zone without a valid permit, you will need to pay and display to avoid getting a fine. Contact the pay & park service for further advice.

Where can’t I park with my permit?

With a permit you can park in any bay in your zone except bays marked for:

  • blue badge holders
  • personalised disabled permit holders
  • motorcycles
  • taxis
  • parking bays restricted to pay and display users only
  • diplomatic vehicles
  • doctors
  • traders
  • loading by goods vehicles only

Your parking permit does not allow you to park within housing estates or on private roads.

Can I park with a trailer attached to my vehicle?

No. Attaching a trailer makes the permit invalid and you may be fined.

Why can’t I get a parking permit for my high vehicle?

We do not issue permits for vehicles over 2.28m in height. This policy was set 25 years ago when the Traffic Authority for Greater London received complaints about overshadowing caused by parked high vehicles, especially in properties with windows close to the road.

How do you decide which parking zones need changes?

We choose which zones to review according to the level of parking demand at different times of the day (including commuter parking), the number of complaints about parking problems, and how close the zone is to the borough’s three major football venues. Once we have chosen a zone to review, we consult local residents and businesses about improving the zone.

I have been refused a parking permit, can I appeal?

If you are unhappy with our decision, you can appeal in writing. We can’t accept appeals from residents or businesses outside the borough or from those who have been refused a permit at a permit-free property.

Can I have a permit if my vehicle is not registered in the UK?

The DVLA requires all foreign-registered vehicles to be registered in the UK within the first six months. This makes vehicle owners accountable for their actions. We support this by only offering six-month permits to all drivers of foreign-registered vehicles. We will not renew your permit unless you register your vehicle with the DVLA.

Why have I been refused a permit just because I have not paid my parking tickets?

We do not issue permits to anyone who has three or more unpaid parking fines that are beyond the appeal stage. This also applies if you want to renew your existing permit. Once you’ve paid the fines, you can apply in the usual way.

FAQs about business parking permits only

How do I apply for a business parking permit?

Apply for a business parking permit

I am a business owner, are my staff allowed a business parking permit?

No. The business permit aims to make parking easier for rate-paying business owners. It is not meant to provide cheaper parking for employees.

How many business permits can I apply for?

Each business can apply for up to two parking permits. These permits are intended to help with the essential running of your business, such as deliveries and visiting clients. They are not for cheaper parking for employees.

Who cannot apply for a business permit?

You can’t apply if:

  • your vehicles was designed for more than 12 passengers (not counting the driver) or it’s over 2.28m in height
  • you have three or more unpaid penalty charge notices in your name or for the vehicle in the application, that are beyond the appeal stage
  • your company’s property is not in a controlled parking zone eg the Imperial Wharf development
  • your vehicle is not registered with the DVLA within six months of arriving in the UK
  • your company doesn’t need a vehicle for the essential running of your business, ie for use by employees to commute into the borough.
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