Tenant Satisfaction Measures (TSMs) were introduced nationwide by the Regulator of Social Housing last year to show how well social housing landlords are dealing with repairs, building safety, listening to residents and handling complaints.
This is the second year of the new industry rating system. H&F Council has seen positive feedback from residents in the latest scores and a significant improvement on its TSM scores from last year.
The results show:
- Four in five residents feel they are treated fairly and with respect.
- Three in five residents are satisfied with the housing service.
- Seven in ten residents feel their home is safe.
Satisfaction measure |
23/24 |
24/25 |
% change |
|---|---|---|---|
Satisfied their home is safe |
62% |
73.3% |
+11% |
Tackles anti-social behaviour |
57.5% |
69.6% |
+12% |
Satisfaction with repair service |
53.6% |
65.8% |
+12% |
Satisfaction with H&F's housing service |
49.9% |
62.7% |
+13% |
Treated fairly and with respect |
66.4% |
84% |
+18% |
Cllr Frances Umeh, H&F Cabinet Member for Housing and Homelessness said:
I'm pleased to see tenant satisfaction levels rise. But I know there is a lot more to do and promise that we won't let up in ensuring residents get the housing service they deserve."
The council is continually listening to residents, investing more than £1million-a-week into property upgrades, achieving a 91% reduction in damp and mould cases and introducing new contractors with stricter performance standards.
It is working with residents to making more improvements to the service and continues to ask for feedback and input as the council's improvement journey continues.
Have any feedback on the housing service you'd like to share with us? Email GetInvolved@lbhf.gov.uk
