Resident involvement

Transforming our housing service, putting residents at the heart of decision making.

Get involved

Your views and opinions are important to us and your involvement can make a real difference to services and your community.

There are lots of different ways to get involved, the table below shows the activities you can take part in and the groups you can join. We will help you get involved by giving you the knowledge, skills and tools to join us.

Sign up today!

Activity

How often

Estate inspections

Quarterly

Tenants' and residents' associations (TRAs)

At least quarterly

Roadshows, events, action days

As and when needed

Mystery shopping

As and when needed

Reading group

As and when needed

Involving residents in housing staff recruitment

As and when needed

Fire safety plus residents' advisory group

Fortnightly

Estate services working group

Monthly

Repairs working group

Monthly

Communications group

Monthly

Investment group

Every other month

Inclusion group

Monthly

Borough housing forum

Quarterly

Leasehold forums

Quarterly

Sheltered housing forum

Every other month

Housing representatives' forum

Seven meetings per year

Meetings calendar

2018 meeting dates for our resident involvement groups (xlsx 30KB)

Resident involvement information pack

You can download the handy Resident Involvement information pack (pdf 10.1MB) which contains all the information on resident involvement web pages and more.

All of our groups and forums work to a code of conduct (pdf 95.5KB) which sets out what we expect from you, and you can expect at meetings.

Resident involvement strategy

Find out more about the aims and objectives for involvement for 2016-2018 that we have agreed with residents.

Resident Involvement Strategy 2016-2018 (pdf 2.2MB)

Resident insight strategy

We are committed to listening to our residents, using your experiences to shape and improve our services. Read our Resident Insight Strategy to find out how we are achieving this over the next two years.

Resident insight strategy 2017-2019 (pdf 147KB)

Getting support to get involved

We can help you get involved by giving you the knowledge, skills and tools to join us.

Getting support to get involved

News and updates

Keeping you up-to-date with what’s happening in your community and across the borough.

TRA news, training for involved residents and other bulletins.

Get involved and find your space

Find a TRA hall or room for hire, or rent a space for a longer period of time.

Get involved and find your space

Get involved and make a bid

Find out how to submit a Neighbourhood Improvement Fund or Housing Estate Improvement Project bid.

Get involved and make a bid

Contact us

Contact the team and find out how your involvement fits into the wider resident involvement structure.

GetInvolved@lbhf.gov.uk

020 8753 6652

Sign up today!

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