Resident involvement

Your guide to getting involved

There are lots of different ways to get involved, have your say and make a difference.

These web pages will show you how you can bring your knowledge and expertise to work with us either in your community or to deliver better services for everyone.

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The current activities you can get involved in to help your community are:

The groups that work with us to help improve our services are the:

Concierge service consultation on the Edward Woods & West Kensington & Gibbs Green Estates

Thank you to everyone who took the time to complete the recent estate security and support team (concierge service) consultation.

The concierge service consultation was launched on 6 December 2022 and was open for residents to provide feedback until 30 December 2022.

Here are the findings of the concierge service consultation.

Every household on the Edward Woods & West Kensington & Gibbs Green estates has received a letter to update them on the outcome of the consultation.

Resident involvement strategy 2019-22

Find out more about the aims and objectives for involvement, engagement and co-production in the Resident Involvement strategy 2019-22 (pdf 326KB).

Discover more about how we're working with residents to deliver the strategy through the Resident Involvement strategy action plan (pdf 263KB).

Code of conduct

All of our resident-led groups and forums work to a code of conduct to help make sure being a part of our meetings and activities is a great experience and that everyone is clear on their responsibilities in terms of behaviour.

Housing policy bank

View the main housing policies that are relevant for residents to understand how officers make decisions and undertake their roles.

Housing policy bank

Getting support to get involved

Find out how we can help give you the skills and tools to get involved more meaningfully.

Getting support to get involved

Get involved and have your say

Find out more about current and previous consultations.

Get involved and have your say

News and updates

Keeping you up-to-date with what’s happening in your community and across the borough.

Get involved and get connected

Get involved and find your space

Find a TRA hall or room for hire, or rent a space for a longer period of time.

Get involved and find your space

Get involved and make a bid

Find out how to submit a Neighbourhood Improvement Project or Place Environmental Rejuvenation Programme bid.

Get involved and make a bid

Get involved and have a chat

Find out more about our telephone befriending service, delivered in partnership with Citizen’s Advice Hammersmith & Fulham.

Get involved and have a chat

Contact us

Contact the resident involvement team on 020 8753 6652 or email