Coronavirus (COVID- 19): Accessible transport service update

Face to face appointments and the document drop off service are currently unavailable. Please contact the accessible transport team for further information and help with your enquiry.

London Councils has announced changes to the Taxicard scheme designed to help Londoners with disabilities during the ongoing coronavirus pandemic. The Taxicard scheme now allows taxi drivers to collect essential items for them and also for family, friends or carers to use a Taxi or private hire vehicle to do essential shopping or collect medication on behalf of a member. Read more about the Taxicard changes

Taxi and Taxicard passengers and drivers are required to follow government guidelines and wear face coverings

Contact us about accessible transport

Please see the relevant webpage for information and application forms.

Blue Badges

Freedom Passes

Taxicard scheme

Phone us

Call us on 020 8753 6681, Monday to Friday between 9am and 5pm.


You can email us at: 


You can write to us at:

H&F Direct
Pay and Park (AT)
PO Box 60820
W6 9UZ

In person

You can book an appointment to visit us by calling 020 8753 6681.

Our opening hours are Monday to Friday, 9am to 5pm.

Bookings are available to see a specialist officer as a 30-minute slot. The first available dates will be offered to you.