Information for professionals supporting families

Resources for professionals to help the families they work with.

Are you a professional supporting families, caring for children or young people, or providing a services that are available to them? 

We would like to know what information would be useful for you. 

For example, this may include referral forms, policy documents or training information – your feedback will help us develop this site further.

Children and family services

Family Support service

Get help from children’s social services.

If you feel you need extra support, or are worried about a child or young person’s welfare, please contact the referral and assessment team.

Our trained and professional staff will deal with your enquiries and a member of staff will meet you to discuss your situation and tell you more about how we can help you.

Support with parenting

Children’s Services and its partners in health, the voluntary sector and schools are training more people to deliver parenting skills training.

In H&F the model that we use is called the Positive Parenting Programme, also known as Triple P.

Child protection

The family services front door service is told about cases of possible abuse or neglect by teachers, doctors, health visitors and members of the public.

They also hear from parents needing support, other family members concerned about a child’s welfare and sometimes children themselves.

If you are worried about the wellbeing of a child or young person, call us on 020 8753 6600. After 5pm Monday to Friday, or at the weekend, call us on 020 8748 8588.

Children in care

Information and services for looked after children in Hammersmith & Fulham.

Children’s rights

The service is for anyone under 21 who gets help from social services.

Our job is to tell children about their rights, make sure they are treated fairly and help them use the complaints service if they need to.

Disabled children

A disability can make it difficult for a child to join in fully in the community and develop independence.

We are there to offer support to families who need extra help to meet their children’s needs. The teams have social workers and support staff, occupational therapists and a transitions worker.

We also work closely with other professionals from health and education to provide an integrated and efficient service.

Special educational needs and disabilities (SEND)

The SEND Local Offer provides information, services, and activities for 0 to 25-year-old’s with special educational needs and disabilities.

Education support services

Mental health CAMHS services

Collective Voices
(School staff - Free)

Rethink offer free mental health awareness training in schools for teachers. This is delivered by young champions and mental health trusts.  This training is bookable for In Service Training days, as twilight or 2 hour sessions.

Training organisation:  Rethink
Contact details:  Patrick Stoakes
Telephone: 020 7840 3018

Mental Health First Aid
(School staff, CYP professionals and groups of professionals - Free)

Mind provide mental health first aid training to schools. This is delivered as a 2-day course with capacity for 128 professionals per course. There is a particular target for schools.

Learn Well
(Secondary school - Free)

Mind delivers 6 psycho-educational workshops to 11 to 16-year-olds in secondary schools.  Schools can choose 2 core modules and 4 elective modules including:

  • relationships
  • mindfulness
  • sleep
  • stress
  • resilience.

This course is conducted in groups at a time suitable for the school, including larger groups (assemblies and year groups) or smaller classes.

Training organisation:  Mind

Contact Details:  Claudia Dennington
Telephone: 020 7471 0580

‘Mighty Me’ and Therapeutic Groups in primary schools and children’s centres

Direct work with children in primary schools and children’s centres across H&F and RBKC.

Training Organisation:  West London Action for Children
Contact Details: Georgina Bell
Telephone: 020 7352 1155

Partners in Practice
(Offer free bespoke training to a range of local authority staff)

Systemic Family Therapy.

One of PiP's primary focus is to equip staff (Social Workers and other local authority staff) with systemic thinking and skills to assist them in their work.  The service also provides consultation and advice to foster carers and other agencies.  PiP provides a 'Kids time programme' for Early Years.

Training urganisation:  Partners In Practice (formally Focus on Practice)
Contact Details: Caroline Pipe (LBHF) / Nick Pendry (RBKC and WCC)
Websites: Local Authority websites

In H&F, the CAMHS main provider is WLMHT. The trust offer training on request to partner agencies.  

H&F Community CAMHS deliver bespoke training in schools some of which is free.

West London Mental Health Trust

Contact person: Nicodimos Kamera
Telephone: 020 8483 1979

Whole school approach for professionals. (Free universal offer to all schools)

EPs are working within every school across the 3 boroughs. They utilise a consultation model and work with a range of individuals including head teachers, teachers, support staff and children both individual and group-based.

Teacher supervision on emotional well-being.


ELSA is a national programme for schools and NEW for Early Years in 2017-18. (Free targeted offer, funded by Clinical Commissioning Groups). Teaching Assistants receive training which is empowering and enables them to feel comfortable working with young people with emotional and social difficulties.

Nurture groups

For schools and nurseries. (Free, targeted offer funded by Clinical Commissioning Groups). 

Across H&F, RBKC and WCC delivered by EPs-2 days. Followed by 3-day nurture group training from National Nurture Group Trust. Targeted video interactive guidance (VIG) for parents and teachers. Autistic Spectrum Disorder / ADHD groups in schools.

Training organisation:  Educational Psychology service
Contact person: Felicity Record
Telephone: 07468 710 717

Mental Health Training for Foster Carers and Adopters

Bespoke mental health training and support for foster carers and adopters and others who work with looked after children.

Training Organisation:  Looked After Children CAMHS and Looked After Children nurses
Contact Details:  For CAMHS please see West London Mental Health Trust details above. For Looked After Children Nurses please contact Lin Graham-Ray.

Health and Wellbeing

The Health Education Partnership delivers training in schools, early years settings and colleges. They have a whole school approach to improving the health and wellbeing of pupils, parents and staff.

Training sessions include information and knowledge on emotional wellbeing and positive relationships. (Free CCG funded).

Training organisation:  Health Education Partnership
Contact person: David Millard
Telephone: 07738 476 236

Early years

Early Years- Advice and Guidance

 Early Years Foundation Stage (EYFS)- Key documents


Department for Education

Special educational needs and disabilities (SEND)

Childcare funding

Our free early learning for under 5s page has information about:

  • Tax Free Childcare
  • free early learning for 2-year-olds
  • free early learning for 3 and4-year-olds
  • 30 hours free childcare.

View the local authorities and early years page on GOV.UK for information about:

  • entitlements
  • early years pupil premium
  • providing early education and childcare.

Family Support services

The family support service works with services such as education and health to help families in the borough who have children aged between 0 to 19 with challenges they may be experiencing.

These can range from mental health, domestic abuse, poverty, chaotic family life and related issues such as school attendance and behavioural problems.

To find out more and how to contact us, see family support service.

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