Neighbourhood Enforcement team
What is the Neighbourhood Enforcement team?
We are launching the Neighbourhood Enforcement team in April 2021.
This brand new service is an exciting opportunity to expand existing council enforcement teams to form a new team of 72 uniformed staff. Teams will be geographically based, divided into north, central and south teams, with dedicated neighbourhood enforcement officers for every ward in the borough.
Officers will have a broad range of enforcement powers and will patrol the borough nearly 24 hours a day, 7 days a week. The team will be one of the largest of its kind in the UK.
Why is the Neighbourhood Enforcement team being set up?
Our number one priority is keeping people safe.
Our residents are clear. They want a borough:
- that is clean and tidy
- where they can feel safe, day and night
- where they can see the council protecting the law-abiding and enforcing against those who are not.
Our neighbourhood enforcement officers will be our eyes and ears, acting as ambassadors for the council as we seek to drive down environmental crime and anti-social behaviour.
How can I find out more information?
For further information and enquiries email us at email@example.com
Questions about the new service
- How do residents contact the Neighbourhood Enforcement team?
For current enquiries, residents can email us at firstname.lastname@example.org
Before the April launch date, there will be a campaign to raise awareness within H&F of the new service. Further contact details and reporting information will be shared then.
- What are the priorities of the Neighbourhood Enforcement team?
The number one priority of the NET is keeping people safe.
The team will seek to drive down environmental crime and anti-social behaviour and be ambassadors for the council increasing community engagement.
- Why will the team have CSAS training and what is the benefit?
CSAS stands for Community Safety Accreditation Scheme.
By gaining CSAS accreditation we will:
- increase uniformed presence on the streets - CSAS accredited persons wear the uniform of their employing organisation, with an identification badge endorsed by the local police force
- be able to address issues such as street drinking, begging and dog fouling
- promote greater business involvement with the police
- improve the 2-way exchange of information and intelligence between agencies.
- What is the difference between the north, south and central teams compared to the tasking teams?
The north, central and south teams will be responsible for geographic-based areas of work. The officers will need to know their key ward residents, businesses and elected members.
The tasking teams will be responsible for:
- supporting the ward teams
- taking on priority tasks and service requests
- supporting and leading on operations and being tasked to support ward officers progress cases.
- What will the night team be doing around anti-social behaviour (ASB) and how does this overlap with police work?
We will work proactively with the police, but as a service we are not the police.
ASB patrols, whether undertaken in the daytime or night-time, will be done in accordance with service needs and council parameters.
Staff will be issued personal PPE to be worn and, when doing ASB patrols in the evening, CCTV (a 24/7 service) will allow for additional eyes to support officers.
- Why are there elements of parking mentioned in the job description? Will the Neighbourhood Enforcement team be merging with civil enforcement officers (CEOs)?
The service will not be doing the work of CEOs and issuing parking tickets. The role will be working in areas such as littering from vehicles, blue badge fraud and blue badge misuse.
- What are the working hours of the Neighbourhood Enforcement team?
Officers will patrol the borough nearly 24 hours a day, 7 days a week. The officer roles are permanent and full-time to 36 hours.
The service requires all staff to work shifts. Staff may advise us on their preferred choice and this will be taken into consideration alongside rota and service requirements.
- What uniforms and equipment will be given to the Neighbourhood Enforcement team?
All officers will be issued with their own uniform and PPE which will include items such as bodycams, radios, handheld computers and vests.
- Will the Neighbourhood Enforcement team be engaging with residents?
Yes, the Neighbourhood Enforcement team will have a supportive presence in the community and engage with residents to address their concerns.
The ward officers will come to know their key residents, resident groups and businesses. As ambassadors for the council, community engagement is a key part of the role and priority alongside all other aspects of business.
- Will the Neighbourhood Enforcement team be patrolling the parks?
Yes, officers will carry out borough wide patrols including parks and housing estates.
We will have powers within the parks to enforce bye-laws and a duty to help keep the parks safe and welcoming places for everyone to enjoy.
We will work closely with the Metropolitan Police to reduce crime and anti-social behaviour problems in all H&F's parks and open spaces.
When fully operational from May 2021, NET duties will include:
- high visibility uniform patrolling on foot, bicycle and vehicle
- enforcing bye-laws and public space protection orders
- the prevention and detection of crime
- dealing with anti-social behaviour
- working with residents and stakeholders to problem-solve local issues quickly and effectively
- security at events such as the Boat Race, council firework displays and Remembrance Day ceremonies
- locking major parks in the evening
We provide a service 365 days a year.
Our operating hours are from 10am to 9pm, October to March and from midday to 10pm, April to September.
Outside of those hours please call the Metropolitan Police via 999 or 101 for assistance.
To contact the team please email: email@example.com