Our contact details
CLA and Care Leavers Service
We are based at 145 King Street, Hammersmith, W6 9XY.
You can call us on any of the following 3 phone numbers:
Our out-of-hours (emergency duty team) contact number is 020 8748 8588. This number is available from 5pm to 9am, Monday to Friday and all day at weekends and bank holidays.
Head of service and team managers
Virtual School
Education development worker
Education, employment and training advisers
Children’s advocate
Participation coordinator
H&F Young Persons Advocate
Our young persons advocate can support you in voicing your needs or concerns regarding the service you receive. The support can be given over the phone or by attending meetings with you.
Our advocate is Simone Quaynor and you can email her at Simone.Quaynor@lbhf.gov.uk
Or you can ask your social worker, foster carer or key worker to help you make contact.
Access to your social care records
The law says that you have a right to see personal information held about you, unless we think that it would be emotionally harmful to you.
Your case worker will explain to you if we decide that you cannot see your records.
When you are 18 you will be able to see all the records we have kept on you, and your caseworker will talk to you about the support you will need to read and understand the information.
If you would like to see your records:
- make a request to your caseworker
- or you send the request to the Resident Experience team.
You can contact the Resident Experience team by email at residentexpteam@lbhf.gov.uk or write to them at:
Resident Experience team
Executive Services
Room 229
Hammersmith Town Hall
London W6 9JU
Making a complaint or compliment
If you want to complain or make a compliment about the support or service you get from your case worker or the council you can telephone, write to, or email the manager of your case worker or personal advisor about it.
If you make a complaint and you are not satisfied with the response you receive, or you want the complaint to be investigated by an independent person, follow our formal complaints procedure.
Useful contacts and resources
Become
Become is the national charity for children in care and care leavers.
The Care Leavers Association
The Care Leavers Association is a charity for improving lives of care leavers.
Children’s Commissioner
The Children’s Commissioner promotes and protects the rights of children.
Rees Foundation
The Rees Foundation provides small grants to care leavers aged 18 to 25.
Propel
Propel provides information about the available support for care leavers at college and university.
Shelter
Shelter provides advice, guidance and support to people with housing issues or are homeless.
Citizens Advice
Citizens Advice provides information and advice about benefits, money, employment, and housing rights.
Coram Voice
Coram Voice supports children and young people to hold to account the services that are responsible for their care.
National Leaving Care Benchmarking Forum
The National Leaving Care Benchmarking Forum is a forum of over 125 local authority leaving care teams working together to share good practice and improve services and support for care-experienced young people.
National Youth Advocacy Service (NYAS)
The National Youth Advocacy Service (NYAS) is the leading national provider of advocacy for young people in care.
Childline
Childline is a free, private and confidential service for anyone under 19 to talk to someone about any issues they are going through.
Money Helper
Money Helper offers free and impartial help with money and pensions.
Benefits
Visit GOV.UK for information about benefits you might be eligible for including:
Call the Department for Work and Pensions (DWP) on 0800 169 0310 if you have an enquiry about existing benefits you receive.
Call HM Revenues & Customs (HMRC) on 0345 300 3900 if you have an enquiry about tax credits you receive.
Emergencies
In an emergency call 999 if you immediate assistance from the police or ambulance service. In life-threatening situations, you can also go to A&E at your nearest hospital.
In non-emergency situations, call the police on 101 and NHS on 111. Urgent treatment centres can help with many of the most common problems people go to A&E for.