Frequently asked questions about rubbish collections

If your question isn’t answered here, please check our other refuse and recycling pages, use the site search at the top of the page, or contact the Cleaner Greener Hotline:

020 8753 1100
cleaner.greener@lbhf.gov.uk.

Q. Can I take my own rubbish to the rubbish dump?
A. Yes you can, this is free for residents in a car. If you are in a van you will need a waiver notice from the Cleaner Greener hotline. This is free for residents only. The Reuse and Recycling Centre (tip/dump) is at Smugglers Way, Wandsworth, SW18 1JS.
Visit the Western Riverside Waste Authority website for more information.

Q. Does the council supply dust bins or wheelie bins?
A. No, you have to supply your own bins (approx 90 litres) or use strong refuse sacks. If you get weekly/twice weekly household collections, remember that we only collect normal household rubbish if you put it out in ordinary dustbins or in standard-sized rubbish sacks. Don’t put it out in wheelie bins, because our vehicles don’t have the bin lifting mechanism to tip up this type of bin. Wheelie bins can be very heavy and unwieldy, especially when full, potentially putting our crews at risk.

Q. What should I do if the refuse crew puts a card though my door?
A. There are several reasons why your collection crew may put a green or white information card through your door. These include, but are not limited to:

  • putting out bulky/builders waste on collection day
  • incorrect presentation of sacks
  • putting out contaminated recycling.

We keep a record of these cards and if your property gets more than two cards in a three-month period we will send a letter to the property with a full reminder of what you can put out and how to do it. We won’t take any other action against you, we just need your help to keep the area free of unnecessary bags, litter, spillage and bulky items.
See more on Bulky waste collections and large items for reuse.

Q. Why is there a charge for removing household items, when I pay my council tax?
A. There is a charge because the council tax only covers weekly domestic refuse collection.

Q. If I contact the council is there a specific timescale for a response?
A. Only if you have submitted a formal complaint. If you have submitted a formal complaint then we should acknowledge we’ve received this within three days. If you submit a complaint via the Cleaner Greener hotline, then we’ll address your complaint but you won’t receive a verbal or written response unless you specifically ask for one.

Q. Why is the refuse vehicle blocking my street?
A. Unfortunately, it is often necessary for collection vehicles to occupy the road to make collections.
 

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