Estate services working group

The resident involvement team sometimes carry out surveys to ask you for your opinions on our services and how you think we could improve them.

The estate services working group plays a major part in improving the caretaking, cleaning and grounds maintenance services that residents see on a daily basis in their communities.

Help us to work in partnership with our contractors to improve and develop standards and performance.

The aims of the group are to:

  • monitor the performance of cleaning services, grounds maintenance, communal repairs, and housing management
  • provide recommendations for improvements
  • promote better joint working and communications between service providers
  • develop and improve the estate inspection process
  • provide an opportunity for tenants and leaseholders to challenge and question council officers and contractors to make sure estate services are of the highest standard.

For more information view the estate services working group terms of reference.

Key facts

  • 8 meetings a year, usually held online using Microsoft Teams.
  • You will be asked to become a member of the group and make a commitment of at least 12 months.
  • You need to be able to spare at least 3 hours per month, 8 times a year.

Interested in joining us?

Sign up to get involved with the estate services working group or other resident involvement groups.

Sign up today!

Get Involved Hub

Estate services working group members can view meeting minutes, presentations and group discussion chats on the Get Involved Hub - ESWG forum.

Contact us

Contact the resident involvement team on 020 8753 6652 or email

Translate this website