Our in house service carries out communal repairs and more recently has taken on the internal repair works in our sheltered schemes.
Responsive repair contractors
Along with our in house service, we work with 2 main contractors to provide the day to day repairs service to our 17000 homes. The contractors are Morgan Sindall and Mears Ltd.
The H&F repairs team work with these contractors to deliver an effective repairs service for our residents and set targets for achieving the expected standards. We work with resident groups to scrutinise the service and shape it to the service our residents expect.
We have a team of surveyors and inspectors who regularly check the quality of work being carried out and we carry out independent surveys of recently completed repairs so we can gain direct feedback from residents on how the service is being delivered.
Works to empty homes
H&F Council work with a number of contractors to ensure empty homes are repaired to a defined standard (called the lettable standard) ready for new residents to enjoy their new home. This work includes all the relevant safety checks such as electrical and gas checks.