Housing Online
Housing Online is a quick and easy way access to housing services online using a smartphone, PC, or tablet. You can:
- bid for a home
- view your tenancy information
- report parking, cleaning, and rubbish collection problems
- contact housing
Log in to or register for a My Account to access Housing Online.
Rents Online
Rents Online is a new way of managing your rent account online. You can:
- view your balance
- download statements
- make a payment
- apply for a refund
- set or change up a direct debit
New to My Account and Housing Online services?
If you are new to My Account and Housing Online services, you will need to register for My Account and then create a Housing Online account. Once you have been through the initial set up, the next time you can just log in to access your Housing Online account.
Log in to or register for a My Account
If you have already registered with My Account and have set up your Housing Online account
If you have already been though the initial set up and have a Housing Online account, just log in to My Account and click on the Housing Online button and you will find the new Rents Online button on the Housing Online landing page.
If you have been managing your rent online using the old online rents service
Some people already manage your rent account using My Account. The new Rents Online will replace the old service, but don’t worry you will have 3 months to make the move to the new service before the old service is switched off.
Just log into My Account and click on the Housing Online button to set up your access to Housing Online. Once you have done this, you will find the Rents Online service on the Housing Online landing page.
Online guides
Please see the Housing Online guides for help with registering for the new services.
Face to face support
We will be holding face to face drop-in sessions with any residents who want to take advantage of the online services and like some help to get set up.
You will need to bring your laptop, tablet or smartphone to these face to face sessions so we can help you access our online services.
Details of when and where the face to face support sessions are being held are set out below:
| Date | Time | Venue |
| Monday 8 April | 10am to 2pm | Session 1: 145 King Street, Hammersmith W6 9XY |
| Wednesday 10 April | 10am to 2pm | Session 2: North area office, New Zealand Way, White City Estate, W12 7DE |
| Friday 12 April | 10am to 2pm | Session 3: South area office, Cobbs Hall, Fulham Palace Road, SW6 6LL |
| Tuesday 16 April | 10am to 2pm | Session 4: Planetree Court, 61 to 62 Brook Green, W6 7BE (SHELTERED) |
| Thursday 18 April | 10am to 2pm | Session 5: 145 King Street, Hammersmith W6 9XY |
| Monday 22 April | 10am to 2pm | Session 6: Rowberry Close, Stevenage Road, SW6 6PQ (SHELTERED) |
| Wednesday 24 April | 10am to 2pm | Session 7: Manor Court, 23 Bagleys Lane, SW6 2BN (SHELTERED) |
| Friday 26 April | 10am to 2pm | Session 8: North area office, New Zealand Way, White City Estate, W12 7DE |
| Tuesday 30 April | 10am to 2pm | Session 9: Viking Court, 162 Halford Road, SW6 1JW (SHELTERED) |
| Thursday 2 May | 6pm to 8pm | Session 10: 145 King Street, Hammersmith W6 9XY |
| Wednesday 8 May | 10am to 2pm | Session 12: Malvern Court, 59 Hadyn Park Road, W12 9AQ (SHELTERED) |
| Friday 10 May | 10am to 2pm | Session 13: Philpott Square, 109 to 131 Peterborough Road, SW6 3HU (SHELTERED) |
| Thursday 16 May | 10am to 2pm | Session 14: Rowberry Close, Stevenage Road, SW6 6PQ (SHELTERED) |
| Friday 17 May | 10am to 2pm | Session 15: Viking Court, 162 Halford Road, SW6 1JW (SHELTERED) |
| TBC | 6pm to 8pm | Session 16: 145 King Street, Hammersmith W6 9XY |
Telephone support
If you are having problems registering, you can contact our Customer Service Centre on 0800 023 4499.
Computers in libraries
You can book a computer to use in one of our libraries. You can access the internet, use selected Microsoft Office and other applications, and more.