Guidance for FIS and LO service providers

The Family Information Service (FIS) website provides information to parents, prospective parents, and carers, on services for children and young people aged 0-19 years, or up to 25 if the child has a Special Educational Need or Disability (SEND). 

The SEND Local Offer provides more detailed information for children and young people (aged 0-25) with SEND, and their families. This includes advice, guidance and information on accessible local services and national sources of support.

A variety of different services are published on the sites, including those from education, health, childcare, family support, social care and those providing activities/events.

Service providers may request to promote their services on our website free of charge provided they support the wellbeing of children, young people or their families, including those with SEND (as mentioned above) and they are:

  • An Ofsted registered childcare provider in the London Borough Hammersmith and Fulham. This includes registered childminders, nurseries, home child carers, out of school care.


  • A specialist support service or public or third sector organisation that is either a national source of support or operating in the London Borough Hammersmith and Fulham.

Adding or amending your provider details on our new directory

We have moved our provider directory to a new platform. We do not have a provider user account function on the new website yet but this will be reviewed in April 2024. In the move we archived a number of the provider records that were out of date. 

Please email if you would like a new record added or an existing one updated.

Frequently asked questions

Q. What organisations can be included in the directory?

Unfortunately, not all requests to be included in the directory will meet our eligibility criteria.

Organisations who provide free or low cost or funded accessible services to residents in our borough will be prioritised.

The ‘Early education and childcare statutory guidance for local authorities, April 2023’ explains the need to promote specialist support services which are national sources of support, public and third sector, especially to those families who are at a disadvantage. Additionally, to provide advice on topics including health, education, and parenting.

With the large number of services for children and families within the borough and nationally, it is also not possible to assess them all and maintain a quality service on an ongoing basis.

Q. How much detail should I include with my information?

If you have your own website where the details and further information can be found, we would prefer you to request that we publish only the basic details of your organisation or event in our directory and we will link to the relevant pages on your website.

Q. When will my new listings or updates appear on the site?

Once we have all the information and approved the content we will publish your entry within 5 working days.

Q. How do I update a service record?

Please contact us and let us know at

Q: How often should I be making updates?

You should send details to us to update your record as soon as any of your public facing information changes.

If you provide information about the number of available vacancies you have, we would encourage you to check and/or update this at least twice a term. This information is particularly useful for prospective customers wanting to know about your current availability.

Q. Can I upload photographs and images?

See advice above regarding adding images. A small logo image will help identify your record in search results and help it stand out.

Adding photographs can really help users to understand the services you offer via a quick and visual representation. If using photographs of service users, please ensure you have express written consent to feature them on this website and provide evidence of this with your email submission.

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