Community trigger

Giving victims a say

The Anti-social Behaviour, Crime and Policing Act 2014 includes a new measure, the community trigger, which is designed to give victims and communities a say in the way anti-social behaviour is dealt with.

The community trigger gives victims the ability to demand action, starting with a review of their case, where the locally defined threshold is met.

The trigger should be used if you believe your complaint has not been appropriately addressed or no action has been taken. The trigger cannot be used to report general acts of crime, including hate crime.

The trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

The community trigger can be used if you (as an individual) have complained to the council, police or a registered housing provider (social landlord) about three separate incidents in the last six months and you consider there has been no action taken.

“No action taken” is defined as:

  • the reported problems have not been acknowledged i.e. no one has contacted you to advise what action would be taken
  • the reported problems have not been appropriately investigated
  • the victim’s vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery
  • no action has been taken because information has not been shared between partners and this has affected potential service delivery.

To use the community trigger you can complete an online form, email, write a letter or call us.

If you decide to request a community trigger you will need to give the following details:

  • dates of each time you’ve complained
  • details of where you complained (name, organisation and/or Incident Reference Number)
  • information about the anti-social behaviour.

Request a community trigger

Call us on 020 8753 2693 Monday to Friday, 9am to 5pm, or email us at

What can I expect?

Once you have asked for a community trigger, the anti-social behaviour unit will ask the agencies involved to provide details of your complaints and actions that they have considered and taken.

A meeting will take place between the appropriate agencies, to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the anti-social behaviour unit, explaining the action taken and also suggestions on how the partnership can attempt to resolve the anti-social behaviour.

If you are not satisfied with the response during the community trigger process, you can request a further review from the head of community safety and operations by using the same contacts as above.

In the event of any further incidents occurring, please call the police non-emergency 101 reporting line.

If there is an immediate threat to your personal safety please call the police on 999.

Annual report on community trigger

For the year April 2019 - March 2020

  • 11 applications were received
  • 11 case reviews were carried out
  • The threshold for review was met twice
  • 8 case reviews resulted in recommendations being made
    (Under LBHF’s policy, all submitted cases undergo a multi-agency panel review before deciding on whether the threshold is met.)