Digital Accessibility Group

People standing infront of a large photo montage image of various scenes from around Hammersmith & Fulham to illustrate some key themes of inclusion including infrastructure, devices, connectivity, skills and training, jobs and more.

Background to the Digital Accessibility Group

The Digital Accessibility Group (DAG) is a group of 12 borough residents and 11 council officers from five council departments, working together to improve digital inclusion in H&F.

The resident part of the group covers a wide variation of age and ability, all either living or working in the borough. The DAG also includes officers working in Resident Services, Digital Services, Communications, Housing and Adult Social Care. The two parts of the group are working in co-production (residents working equally with council officers to design and implement a service that works for residents) as part of the council's mandate to work with residents, not do things to them.

The work will entail identifying the barriers to digital inclusion faced by residents, considering possible solutions, then implementing a strategic response that will allow all council services to work together to provide a coordinated solution for residents.

We're always looking for residents to work for us as equal partners (paid role) to identify the barriers to digital inclusion that residents face daily and to help shape a digitally inclusive H&F that works for all.

For more details, contact David Isaac on or call 07770 794 399.

Join us as a digital champion

Volunteer as a digital champion to support learners with skills in Hammersmith & Fulham. You can support people face-to-face, remotely via the internet or over the phone.

What does it take to be a digital champion?

You don't have to be a technical whizz to be a digital champion.

A great digital champion is:

  • someone with ideas
  • someone who understands the benefits of digital
  • patient and understanding
  • a good communicator
  • willing to share knowledge and skills
  • not necessarily a technical whizz

Digital champions volunteer their time to help others to improve their digital skills and benefit from using the interent safely. Every learner is different, but common tasks you'd be helping people with include:

  • setting up an email account
  • searching for information on the internet
  • using communication tools like Zoom and Facetime
  • finding their way around a device
  • signposting to hobbies

Working with one of our partner organisations to help those in the borough who are digitally excluded. You can volunteer as much time as you like but we ask that you can commit to a minimum of 2 hours per month.

If you would like to apply, please email

The great thing about volunteering is that you can help out at a time that suits you, and even a short amount of time each week can make a life-changing difference to someone!