3rd sector performance by category

Services: Resurgo

Number of users: 115
Number of volunteers: 35
Volunteer hours: 410
Additional income raised by these groups: £3,854

Profile of residents who accessed these services:

• The majority of users were aged between 14 and 49
• Most users resided in the North of the borough
• The majority of users reported that they had a reasonable network of family and friends
• 76% were male and 24% were female
• 36% were White British and 64% were from other ethnic backgrounds
• No data on disabilities as all data recorded as unknown 53% of users were on a low income

Highlights:

• 4 local young people have successfully started up their own businesses. These businesses include a catering service, hair salon, photographer and handbags
• 47 local young people achieved a pass in a City & Guilds qualification in customer service
• 52 local young people supported into employment or further education; remain in full time employment or education to date

Services: CASH, Sobus, H&F Volunteer Centre, The Lyric, William Morris Society, UPG Masbro Community Centre, BCH Lillie Road Community Centre, Westway Community Transport

Number of residents supported: 38,622
Number of local organisations supported: 680
Number of volunteers: 270
Volunteer hours: 19,509
Additional income raised by these groups: £1.2 million

Highlights:

• 680 local organisations accessed support from a range of capacity building services from CASH, Sobus and H&F Volunteer Centre
• 40% of organisations were BME organisations
• 84% of organisations were not funded by the council's Third Sector Investment Fund
• The types of these organisations by size were 20% micro, 58% small, 21% medium, 1% large
• 256 residents were successfully matched and placed to fill volunteering opportunities in local charities
• 20,389 local residents purchased discounted tickets to attend one of the Lyrics 807 performances
• 7,200 free tickets were issued by The Lyric to local schools and charities
• 6,221 recorded visits to William Morris Society Museum which was a 10% increase on the previous year
• Local organisations and services have been given access to premises and meeting space at Sobus's Dawes Road hub, Bishop Creighton House Community Centre and the Urban Partnership Group at the Masbro Centre
• All venues maintained an average of 95% occupancy level during this period
• Urban Partnership Group and Bishop Creighton House community centre hosted a total of over 1,000 events and activities and attracted a number of new groups to hold their events and deliver their services to local residents. Activities for residents included, ESOL and adult learning, child and baby groups, parenting support, supplementary schools, employment support and volunteering opportunities.

Services: Barnados, Brunswick, Doorstep, H&F Mencap - Parentsactive, H&F Urban Studies, London Sports Trust, Rays Playhouse, Shepherds Bush Families Project, Sulgrave Club, Urban Partnership Group - Parents @ Masbro, West London Action for Children, White City Enterprise.

Number of users: 4,240
Number of volunteers: 196
Volunteer hours: 9,279
Additional income raised by these groups: £1,149,196

Profile of residents who accessed these services:

• The majority of users (52%) were aged between 5 and 13 years old
• The majority of users resided in the north (44%) and south (45%) of the borough
• The majority of users reported that they had had family and friends but only socialised occasionally and wished for more
• 77% were female and 23% were male
• 45% were of white origin and 55% were from other ethnic backgrounds
• 20% of users were reported to have a disability and of these, the majority had a learning disability. 90% of the data in this area was recorded as unknown or undisclosed
• 66% of users were reported to be on a low income
• 49% were from single households

Highlights:

• A total of 2,375 local children accessed physical activities and promotion of healthy living type services provided in safe environments
• Local young people accessed preventative workshops on exploitation
• 46 schools and 7 nurseries accessed these services
• 470 parents accessed services to increase confidence in parenting.

Services: Age UK, Alzheimer's Society, Asian Health, Barons Court Project, Bishop Creighton House Homeline, deaf PLUS, Fulham Good Neighbours, H&F Mencap - Safety Net People First, Open Age, Urban Partnership Group - Older People's Access.

Number of users: 2,977
Number of volunteers: 446
Volunteer hours: 27,297
Additional income raised by these groups: £224,693

Profile of residents who accessed these services:

• The majority of users (75%) were aged 65+
• 40% (majority) resided in the South of the borough, 35% in the north, 24% in central
• The majority were recorded as having very limited family/friends - occasionally or regularly lonely
• 88% were female and 12% were male
• 60% were of white origin, 40% were from other ethnic backgrounds
• 37% were reported to have a disability and of these the 3 highest reported disabilities were those suffering from a long term health condition, physical disability and mental health need
• 34% were on a low income
• 31% were from single households
• 8% were reported as being a carer

Highlights:

• 396 isolated older people regularly accessed home befriending and tele-befriending type services to help decrease isolation
• 348 separate pieces of casework for Adults was carried out ranging from help with accessing primary healthcare, referrals to social services, to help with housing issues and social care needs
• 216 adults were helped to increase digital inclusion by accessing computer and internet training
• 1,040 adults accessed physical activities and promotion of healthy living type services
• 488 adults accessed services providing practical help to enable them to remain independent at home. Services included shopping, walking/escorting, DIY and gardening.

Services: Bishop Creighton House, Outside Chance, Groundwork, HCGA, Staying First

Number of users: 17,788
Number of volunteers: 158
Volunteer hours: 13,285
Additional income raised by these groups: £254,050

Profile of residents who accessed these services

• 32% of users were children, 68% were adults
• 41% of users resided in the south of borough, 40% in the north and 22% central
• 91% were female and 8% were male
• 49% of users were White origin and 51% were from other ethnic backgrounds
• 29% of users were reported as being disabled. The highest reported disabilities were those with learning disabilities or long term health conditions
• 19% were on a low income
• 92% were from single households
• 13% were recorded and being a carer

Highlights

• 22 local primary and secondary schools accessed services promoting the local environment, crime prevention and how to stay safe
• Approximately 3,500 residents took part in community gardening, developing community spaces and community and food growing activities
• 1,930 items of safety equipment fitted to prevent children and adults from having accidents at home
• 422 home security items were fitted to prevent burglary
• 1,219 collections of re-use furniture was carried out resulting in 71 tonnes of potential re-use product being and saved from landfill.

Services – Action on Disability - Welfare Benefits Service for Children, Action on Disability - Welfare Benefits Project for Adults, H&F CAB Advice +, H&F CAB Advice@Foodbank, H&F CAB ROOF service, H&F Law Centre

Number of users: 10,343
Number of volunteers: 49
Volunteer hours: 1,679
Additional income raised by these groups: £85,350

Profile of residents who accessed these services:

• On average the majority of users were aged between 26 and 49
• On average; the majority of users (53%) resided in the north of the borough
• 62% were female and 48% were male
• 43% were white British and 57% were from other ethnic backgrounds

Highlights:

• These services have supported residents to generate a total of £6.8 million in financial gain through addressing debt and access to benefits
• 597 tenancies were sustained as a direct result of support
• Residents who accessed these services were supported with a total of 44,000 issues
• 100 residents accessed support by H&F CAB through H&F Foodbank