My Account

We moved to a new system on the 17 April to improve the way My Account works and bring more services online.

You'll need to register in the new My Account

We can’t migrate your account details into the new system so your old My Account log in details won't work in the new system. If you havn't already, you'll need to register for a new account and re-link the services you have linked in the current My Account. We are sorry about this and realise it's inconvenient but we are here to support you through this process.

For help with registering see How to register

Find out more about the changes to your H&F My Account

Go to My Account

Services available to logged-in users

Report it

Report and track issues such as graffiti, abandoned vehicles, dumped rubbish, dog fouling, noise pollution, trading standards issues and much more.

Council tax

View your council tax details, tell us you are moving in, out of or within the borough, set up or amend a direct debit or apply for sole occupier discount.

Housing benefit and council tax support

Check details of your existing housing benefit or council tax support claim.

Highways licences

Apply for skip, scaffolding, tables and chairs, crane, hoarding licences.

Temporary event notice and premises licensing

Holding an event? Apply for a temporary event notice through My Account. You can also apply for a new premises licence and vary a designated premises supervisor.

Access to the housing register

Complete an online application to join the housing register.

Planning and licensing e-alerts

This is a new service which will be available in My Account from 14 October 2019

Check your rubbish and recycling collection dates this Christmas and don