My Account

Our new My Account is live

We’ve moved to a new system to improve the way My Account works and bring more services online.

You'll need to register in the new My Account

We can’t migrate your account details into the new system so your old My Account log in details won't work in the new system. You'll need to register for a new account and re-link the services you have linked in the current My Account. We are sorry about this and realise it's inconvenient but we are here to support you through this process.

For help with registering see How to register

Find out more about the changes to your H&F My Account

Go to My Account

Services available to logged-in users

  • Report it
    Report and track issues such as graffiti, abandoned vehicles, dumped rubbish, dog fouling, noise pollution, trading standards issues and much more
  • Council tax
    View your council tax details, tell us you are moving in, out of or within the borough, set up or amend a direct debit or apply for sole occupier discount
  • Housing benefit and council tax benefits
    Check details of your existing housing or council tax benefit/support claim
  • Highways permits
    Apply for skip, scaffolding, tables and chairs permits etc. licences
  • Temporary event notice and premises licensing
    Holding an event? Apply for a temporary event notice through My Account
  • New premises and vary a designated premises supervisor 
  • Access to the housing register
    Complete an online application to join the housing register.
 Want to stay connected with H&F? Sign-up to the council