We moved to a new system on the 17 April to improve the way My Account works and bring more services online.
You'll need to register in the new My Account
We can’t migrate your account details into the new system so your old My Account log in details won't work in the new system. If you havn't already, you'll need to register for a new account and re-link the services you have linked in the current My Account. We are sorry about this and realise it's inconvenient but we are here to support you through this process.
For help with registering see How to register
Find out more about the changes to your H&F My Account
Services available to logged-in users
Report and track issues such as graffiti, abandoned vehicles, dumped rubbish, dog fouling, noise pollution, trading standards issues and much more.
View your council tax details, tell us you are moving in, out of or within the borough, set up or amend a direct debit or apply for sole occupier discount.
Housing benefit and council tax support
Check details of your existing housing benefit or council tax support claim.
Apply for skip, scaffolding, tables and chairs, crane, hoarding licences.
Temporary event notice and premises licensing
Holding an event? Apply for a temporary event notice through My Account. You can also apply for a new premises licence and vary a designated premises supervisor.
Access to the housing register
Complete an online application to join the housing register.
Planning and licensing e-alerts
This is a new service which will be available in My Account from 14 October 2019