Registration and updating your contact details
Video guides:
- Registering for a My Account and a creating a Housing Online account (to come)
- Changing a Housing Online password
- Updating contact details
Tenancies, documents, contacts and messages
Video guides:
- Ending a tenancy or licence
- Changing the date you want your tenancy or licence to end
- Uploading a document
- Viewing messages
Rents Online
You can now pay your rent and manage your rent account online using Housing Online.
Document
Video guides:
- Viewing account details
- Viewing rent statement
- Viewing your payment schedule
- Adding a welfare and benefits referral form
- Making a payment
- Registering for a direct debit
- Requesting a rent refund
- Setting up a repayment plan
Bid for a home guides
Document
Video guides:
- Bidding for a Home
- Viewing your current bids and the position of your bids
- Searching for a property by property details
- Searching for a property by area
- Withdrawing a bid
If you would like more information about the process of allocating properties, for example how the council decides who is shortlisted for properties, please see our Bid for a home FAQs