Learn your consumer rights about faulty electrical goods before Christmas

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It is expected thousands of residents will buy electrical goods in the lead up to Christmas and during the January sales, so it is important to know what you can do if something goes wrong

Residents are being urged to be ‘switched on’ when it comes to knowing their rights about faulty or unsafe electrical goods.

Officers from Hammersmith & Fulham Council’s Trading Standards team will be offering free advice and literature at two drop-in sessions at Hammersmith Town Hall next week, as part of National Consumer Week.

It is expected thousands of residents will buy electrical goods in the lead up to Christmas and during the January sales, so it is important to know what you can do if something goes wrong.

“Many consumers are unaware of their rights when it comes to faulty goods, so we want to make sure our residents are not left disappointed,” said Cllr Wesley Harcourt, H&F Cabinet Member for Environment, Transport and Residents’ Services.

Research has shown that where consumers do know their rights and have exercised them, they almost always received a refund, repair or replacement.

Electrical goods include anything which is battery operated or powered by mains and Trading Standards has found these goods to be the most complained about. 

Come and chat to our friendly Trading Standards team at: Hammersmith & Fulham Council Town Hall Annex, First Floor, King Street, Hammersmith W6 9JU, on Monday 28 November and Tuesday 29 November, between 10am and 3pm.

Visitors are encouraged to come along to discuss any problems and get some useful tips and guidance.

There will also be consumer rights quiz with the chance to win a £20 prize if you take part. 

For further advice or information please contact the Trading Standards team on 020 8753 1081 or email trading.standards@lbhf.gov.uk.

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