Accessibility statement for the property licensing form

This accessibility statement applies to the property licensing form. There’s a separate accessibility statement for the main H&F website.

This service is part of the wider H&F website and is run by Hammersmith & Fulham Council through our third-party supplier Verso.

Using this service

We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some elements don’t highlight on focus
  • you can not skip to the main content when using a screen reader
  • the colour contrast on some page elements is insufficient to be easily discernible for all users
  • some links do not have a discernible name
  • some elements are not keyboard accessible
  • some elements do not follow a logical focus order
  • radio buttons and checkbox options are not grouped in fieldsets

What to do if you're having difficulty using this service

If you need help completing this application

Reporting accessibility problems with this service

We're always looking to improve the accessibility of the property licensing form.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Our customer service centre is wheelchair accessible and has a portable hearing loop.

Find out how to contact us.

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making the property licensing form accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Colour contrast

Colour contrast is insufficient on some elements across the site, so some people may find it difficult to distinguish between these elements and the background. This fails WCAG 2.1 success criterion 1.4.3 (contrast - minimum).

Some links are only identifiable by colour. This fails WCAG 1.4.1 (use of colour).

Interactive tools and transactions

The progress bar and error summary messages are not programmatically identified in a way that allows assistive technologies to present them to the user. This fails WCAG 2.1 success criterion 4.1.3 (status message).

Radio buttons and checkbox options are not grouped in fieldsets with a descriptive legend. This means their function is not presented to users of assistive technologies. This fails WCAG 2.1 success criterion, 1.3.1 (info and relationships), 2.4.6 (headings and labels), 3.3.2 (labels or instructions).

The asterisk (*) is not part of the label meaning users of assistive technology won’t know which form fields are mandatory. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels) and 3.3.2 (labels or instructions).


The language of each webpage is currently not programmatically determined or set. This fails WCAG 2.1 Success Criterion 3.1.1 (language of page).

Navigation and accessing information

Currently, the website is unable to skip the repeated content in the page header for example using a ‘skip to main content’ option. This fails WCAG 2.1 success criterion 2.4.1 (bypass blocks).

Pages in the form don’t have a title. This fails WCAG 2.1 success criterion 2.4.2 (paged titled).


Some elements do not highlight on focus, so it’s not always clear for people using a keyboard to navigate to identify which component has focus. This fails WCAG 2.1 Success Criterion 2.4.7 (focus visible).

Some interactive elements when focused on, do not follow a logical focus order. This fails WCAG Success Criterion 2.4.3 (focus order).

The date picker is not keyboard accessible. This fails WCAG 2.1 success criterion 2.1.1 (keyboard).

Text, links and tables

The question mark ‘help’ icons are empty links, meaning they don’t have any text stating their purpose to the user. Some assistive technologies will announce them with the name ‘void 0’. This fails WCAG 2.1 success criterion 2.4.4 (link purpose - in context).

Some links do not have discernible names, so people using assistive technology (such as a screen reader) may not be able to distinguish between links. This fails WCAG 2.1 success criterion 2.4.4 (link purpose - in context).

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 7 September 2020 by Hammersmith and Fulham Council using:

  • Accessibility insights for the web
  • browser developer tools
  • manual testing
  • NVDA
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer.

What we’re doing to improve accessibility

We're working with the supplier, Verso, to fix the issues in this statement and to make the system more usable for all users.

When we update the property licensing form, we will carefully monitor new content to ensure it meets accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 9 April 2021.