We try to make sure our web site is accessible and easy to use for everyone - whatever browser you use, your visual abilities, or your internet experience.

To make our site useable and accessible...

  • it's compatible with most screen reading software
  • it can be navigated using just the keyboard - using the tab key to jump from link to link or shift + tab to go backwards.
  • it uses web safe colours and accessible fonts
  • we've tried to use plain English
  • it has been tested in a variety of browsers*
  • we've 'optimised' our search results to try to make it easy for you to find what you want using the search box in the header
  • you can change the font size using your browser's settings. Usually this is via a Tools, Options or View menu, depending on your browser
  • we've ensured that all images and buttons have alternative text equivalents, so if you cannot see the images, you can still use the site.

*We’re sorry you will need Internet Explorer 11 to use our online payment system for some of our invoices - if you have an older web browser, please upgrade and try again.

Does it work for you?

Are we succeeding? We'd welcome any feedback about whether you've found our site easy to use, or not. Please email us at

Internet accessibility help

The BBC provide comprehensive guides to enabling computer users to make the most of the internet whatever their ability or disability. See My Web My Way on the BBC website.

Downloadable documents

This site uses the PDF file format for the publication of large and complex documents.

To view and print PDF files, you must have Adobe Reader installed which is free to download and install.

Web and accessibility standards

We make every effort to ensure that all pages on this site conform to accepted standards and guidelines including the Web Content Accessibility Guidelines (WCAG 2.0) Level "AA".

We are working on improving the accessibility of those pages and web applications that do not conform to these standards.

Accessibility queries

We are continuously seeking to improve the accessibility of the website. If you have any difficulties using this site that you believe we could address, please let us know. Contact us at 

It would be helpful if your e-mail contained the following:

  • the web address of the pages you're having difficulties with
  • how you are accessing the site, for example on your phone, on a laptop, on a tablet
  • If on a laptop or tablet, which browser you are using, for example Edge, Firefox, Internet Explorer, Chrome or Safari
  • the nature of your disability, if any
  • a description of the problem.

For more information see:

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