Accessibility statement for GovMetric

This accessibility statement applies to the GovMetric website feedback tool. There’s a separate accessibility statement for the main H&F website.

This service is run by Hammersmith & Fulham Council through our third-party supplier ROL Solutions.

Using this website

We want as many people as possible to be able to use this service.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the wrong text has been used for fieldset legends to describe some groups of radio options
  • statements are not associated with the agree or disagree options
  • the main labels the for contact detail fields have been replaced with non-descriptive labels for assistive technology users
  • page titles are not read out which may confuse some users

Feedback and contact information

If you have difficulty using this service email us at

Reporting accessibility problems with this service

We're always looking to improve the accessibility of GovMetric.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hammersmith & Fulham Council is committed to making GovMetric accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Interactive tools and transactions

On some pages, the wrong text has been used for fieldset legends to describe a group of radio options. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels).

On the pages where users are asked whether they agree with a statement, the statements are not programmatically associated with the agree or disagree radio options. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships) and 3.3.2 (labels or instructions). When zoomed to 200% the radio buttons are replaced with a select box and this is associated with the statement.

On the contact details page, screen readers are not presented with the visible form field labels and are given labels that are not descriptive of each field's purpose. This fails WCAG 2.1 success criterion 2.4.6 (headings and labels).

Navigation and accessing information

When screen reader users select 'Continue' to move to the next page in the form, the page title is not automatically read out to them so they may not know the new page has loaded.

No page in the feedback form has a top level heading. This fails WCAG 2.1 success criterion 1.3.1 (info and relationships).

The H2 headings used have a redundant aria role of ‘heading’ which are missing the aria-level attribute to signify what the heading level should be. This fails WCAG 2.1 success criterion 4.1.2 (name, role, value).


The text fields and text areas don’t highlight on focus. This fails WCAG 2.1. success criterion 2.4.7 (focus visible).

Text, links and tables

A link to open the survey in another window or tab is hidden visibly but available to screen reader users if they view the list of links available. This link should be made available to all users.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

How we tested this service

This service was last tested on 9 September 2020 by Hammersmith & Fulham Council using:

  • Accessibility insights for web
  • Browser inspection tools
  • Manual testing
  • NVDA
  • Siteimprove
  • Text spacing
  • WAVE
  • Web developer

What we’re doing to improve accessibility

We're working with the supplier, ROL Solutions, to fix the issues in this statement and to make the system more usable for all users.

Preparation of this accessibility statement

This statement was prepared on 21 September 2020. It was last reviewed on 9 April 2021.