Wormholt neighbourhood improvement trial FAQs

It follows demands from residents to end the noise, congestion and pollution problems in the area's residential streets. The trial aims to improve the quality of life for families across Wormholt – by making the streets quieter and safer.

Before the trial began, more than 80% of vehicles using Steventon Road, Sawley Road, Bryony Road and Wormholt Road were just commuters cutting through between the A40 and Uxbridge Road and vice versa.

Most of these cars are being guided through the residential streets by sophisticated satnavs on the look-out for shortcuts. The trial aims to deter these drivers while allowing residents, their visitors and taxis to continue to use the streets of Wormholt freely.

The decision to go ahead with the trial – which will last for up to 18 months – follows an extensive consultation with residents and businesses in Wormholt and White City.

Hundreds of people took part and gave their support to the use of the latest camera technology to discourage non-resident traffic.

Three trial cameras will restrict out-of-borough motorists using Steventon Road, Bryony Road and Sawley Road to enter the area to cut through between the A40 and Uxbridge Road, and vice versa.

The three cameras will be placed:

1. On Steventon Road near the junction with Old Oak Road
2. On Bryony Road near the junction with Bloemfontein Road
3. On Sawley Road near the junction with Bloemfontein Road.

If you live anywhere in the borough and have an H&F registered vehicle, you can go through the cameras without penalty. Make sure your vehicle is registered in H&F – see question nine.

Friends, family, carers, deliveries and tradespeople from outside H&F can reach every single street in the area by entering and exiting via Uxbridge Road without going through a camera.

Residents can also grant access for their visitors through the cameras. This is managed through the easy-to-use RingGo system. Emergency vehicles, bin lorries and selected other businesses will be automatically exempt and can drive through the cameras.

The cameras are located at the following locations:

1. On Steventon Road near the junction with Old Oak Road
2. On Bryony Road near the junction with Bloemfontein Road
3. On Sawley Road near the junction with Bloemfontein Road

Using cameras instead of physical barriers, such as planters or gates, allows easy access for our residents and exempt vehicles. Removing out-of-borough traffic on residential streets, while still allowing vehicle access, improves response time for emergency services and bus journey times for routes through those streets.

We are keen to hear from residents about their views on the scheme and have set up a platform for residents to share their views, by emailing wormholtneighbourhood@lbhf.gov.uk

Public consultation will run for the duration of the trial, which could last up to 18 months. The consultation will form part of the decision making at the end of the trial.

Yes, more than 80% of traffic in the area is non H&F drivers. Although all streets are still accessible for drivers, the residential road – Bryony Road, Sawley Road and Steventon Road – will no longer be an option as a cut-through. This means a significant amount of traffic will be removed from the road.

H&F residents with a resident parking permit or borough access permit are permitted to drive through the control points without penalty. Other permitted vehicles are:

• Visitors with visitor permits from H&F residents
• Business permit holders
• Black taxis
• Buses and coaches
• Royal Mail postal vehicles
• Council services and contractors (e.g. refuse and recycling, housing repairs, social care)
• Emergency services
• Carers
• Uber, Bolt, Addison Lee, Wheely (picking up and dropping off in the Wormholt area only)

If you are a resident with a residents parking permit, you do not need to do anything. You will be automatically exempt and permitted to pass through the cameras.

H&F residents who do not have a H&F residents parking permit will need to apply for a borough access permit and provide proof of residency.

This includes those who:

• have off-street parking (on a driveway or garage)
• drive a company car or lease or hire car
• hold a Disabled person's parking badge
• have just moved to the borough
• have temporary residency or are lodging in H&F
• are a resident in H&F and your vehicle is registered in another country
• live in a property that does not qualify for a resident parking permit

Residents who own motorcycles will need to apply for a borough access permit, to allow them to drive through the trial cameras.

Residents can provide access to their visitors by using their Resident Visitor Permit (RVP), via RingGo.

If you do not have a resident visitor permit, you can apply for one here:

Apply for a resident visitor permit

Residents can book the visitor permit session in advance on the day (if they know the vehicle number plate) or, before midnight on the day that their visitor(s) pass through the cameras.

Alternatively, visitors can also access the local area via Uxbridge Road, without going through a camera.

Residents have two options. They can:

1. provide discounted on-street parking and access through the cameras for their visitor – as little as £1.80 per hour for parking, no charge for camera access. Residents will need to book prior to their visitor parking their vehicle.

2. provide free 'access through the cameras without, no parking' for their visitor. This can be applied anytime up to midnight, on the day your visitor passed through the cameras.

Residents will have to apply an RVP access session for each day their visitors pass the cameras.

No, the Wormholt trial is controlled using automated cameras that operate 24 hours a day seven days a week.

This means that visitor permits are required even outside controlled parking hours or if the visitor parks in a bay. If a visitor drives through control points (bearing in mind that they can access the area without doing this), you must apply Resident Visitor Permit session, via RingGo.

Even if your visitor intends to park on your driveway or a private car park, not the street, you will still need to book them access through the cameras. This will be free.

Motorcycles can still park on the street for free but will require a free visitor permit to drive through the cameras.

Residents will need a borough access permit for each vehicle they drive. Here is the link to apply:

www.lbhf.gov.uk/boroughaccesspermit

Alternatively, you can book free access using your resident visitor access permit.

If you are a resident permit holder and you change your permit details, you do not need to do anything – your new vehicle will be automatically permitted through the cameras.

You need to book your visitor via RingGo by midnight on the same day to avoid your visitor being penalised for driving through a camera.

Any non-resident can reach any property in the area without needing to go through a camera. Delivery drivers and tradespeople can use these alternative routes, via Uxbridge Road.

You can, however, grant delivery drivers or tradespeople access through the cameras, simply by activating a visitor session through RingGo. You must have a Resident Visitor Permit (RVP) to do this.

Yes. All the residential streets in the Wormholt area remains accessible without driving through one of the cameras via Uxbridge Road.

Non-H&F residents will receive a fine if they drive through the cameras at any time, even if they then use a pay-and-display bay. Access must be provided to visitors by residents, using a resident visitor permit, via RingGo.

The camera trial is separate from parking controls so a fine will be issued. The access control points operate 24 hours a day seven days a week.

You may receive a fine for each camera you pass.

We are happy to announce that our parking services call centre will be available to residents during the trial. In addition, we have created a new support service, which will allow those who are digitally excluded to call and provide the details of the visitor they would like to provide camera access to, and our team will exempt on your behalf.

Please call on 020 7371 5678.

Please ask your visitor to email our Parking Services team at enquiries@lbhfparking.com providing the PCN reference number and details of the RingGo session that provided access.

If the evidence can be provided and verified, the Penalty Charge Notice will be cancelled.