Email notifications for planning and licensing

New e-alerts service is now live

In April we told you that the old email alert system for planning and licensing applications was going to be discontinued by the supplier.

We suggested that Public Access notifications would be able to provide the alerts instead and encouraged people to sign up to receive notifications.

Lots of people told us they didn’t like the new Public Access notifications system as it didn’t tell you about new applications in your area.

So, we’ve listened. And we’ve launched a new service.

It’s now up and running and lets you sign up for e-alerts about applications relating to a local area.

It's part of My Account.

If you already have a My Account, log in to your account and sign up for e-alerts.

Log in to your My Account and sign up for alerts

If you're not a My Account holder, please register for My Account, verify your account and complete the registration and user profile form.

Once you have completed this process you can find the Planning and licensing alerts form under 'Other services' in My Account

Register for My Account

If you need help registering please contact

The old e-alerts service is no longer be supported by the supplier and will stop sending alerts at the end of October. 

If you have any other queries, please do not hesitate to contact the planning or licensing teams.  

Public Access notifications

Sign up for PA notifications

You can still use Public Access as well if you want to track planning applications and be notified of changes to the applications.

To do a simple search click on the search dropdown list, select licensing or planning and choose simple search. You can enter a keyword, reference number, postcode, or a line of an address.

To do an advanced search click on the search dropdown list, select licensing or planning and choose advanced. You can then enter your search criteria.

You can save your search and choose to be notified via email about any new results for your saved searches if you have registered for an account. You can also go back to your saved searches tab to re-run the same search at any time.

Contact planning or licensing

For further information contact the planning or licensing team at or or call 020 8753 1081.

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