Emergency housing and rough sleeping

If you are homeless on the day

If you have become homeless suddenly and have not had time to make alternative arrangements, please use our housing advice contact form to find the best way to get in contact with us for your situation.

Our office hours are Monday to Friday, 9am to 5pm. If you become homeless outside these office hours, call our night or weekend emergency housing service on 020 8753 4200. 

We will carry out an assessment of your situation. Due to the Covid pandemic, the majority of our staff are working from home so we are delivering this service remotely, primarily by phone.

What we will ask you to provide

You’ll need to provide certain documents so that we can help you, such as:

  • ID (a passport, birth certificate or residence card)
  • birth certificates for any children that live with you
  • proof of address (utility bills)
  • proof of income (bank statements, wage slips or benefits award letters).

Your housing officer can talk you through how you can submit these documents electronically. It will help to speed up the process if you have photos or scanned copies of these documents ready.

If you don't have ID, you may have a letter from the home office confirming your immigration status which we will ask to see.

If you don’t provide any documentation it will be very difficult for us to help you.

Who we’re likely to help 

We can help you if you’re eligible and homeless but we follow a legal process to prioritise who we rehouse.

If we don’t consider you to be homeless, we will always provide you with advice and guidance to find a solution.

What is local connection

For us to consider providing housing, we need to establish that you have a local connection with Hammersmith & Fulham.

You have a local connection with Hammersmith & Fulham if you:

  • have lived in Hammersmith & Fulham for longer than elsewhere - this can be 6 of the last 12 months, or 3 of the last 5 years
  • have relatives living here
  • work in the borough.

This is not the only way you can establish a local connection. Visit the Shelter website to find more about local connection.

If we assess that you don't have a local connection with Hammersmith & Fulham, we may then refer you to a council you have a local connection with. 

If you are at risk of violence or domestic abuse in your current area, the local connections rules do not apply.

Rough sleeping

Contact StreetLink if you are sleeping rough or know someone who is.

StreetLink is a 24/7 website and mobile app that enables the public or a homeless person to send an alert to connect someone sleeping rough with the appropriate local outreach service so that they can be offered support.

StreetLink will not be able to provide accommodation directly, but it is an important link between the person sleeping rough and available support.

Visit the StreetLink website or download their mobile apps:

StreetLink - Google Play

StreetLink - Apple app store

If you or someone you know is in need of urgent attention, do not contact us or StreetLink. Call the emergency services on 999 or 111.

Where else can people sleeping rough get help?

There are various services available to help rough sleepers. To find out more about what is available in Hammersmith & Fulham

  • Thames Reach Outreach Team

    Thames Reach go out 3 times a week at night and or in the early morning to find rough sleepers. 

    The team offer support to improve people’s situations and support rough sleepers to find pathways off the streets.

    To contact the team email h&frss@thamesreach.org.uk

  • Glass Door

    Glass Door caseworkers can help you with:

    • finding a home
    • referrals to specialised services
    • support with benefit claims
    • clothing and food vouchers
    • retrieving lost or stolen identification

    You don't need a local connection to speak to use the service.

    Visit the Glass Door daytime support page for times and locations of their daytime services.

  • St Stephen's Church

    St Stephen's Church provides a drop-in service for takeaway meals on Mondays between 5pm and 6pm.

    Visit St Stephen's Church at 1 Coverdale Road, Shepherds Bush, W12 8JJ.

  • St Cuthbert's drop-in centre

    St Cuthbert's provide a day centre for rough sleepers and homeless people, Monday to Friday between 11am and 3.30pm.

    Visitors can get:

    • advice on housing
    • counselling
    • free showers
    • low-cost breakfast and lunch.

    Visit the drop-in centre at The Philbeach Hall, 51 Philbeach Gardens, Earls Court, SW5 9EB

    To contact them call 020 7835 1389 or email dropin@stcuthbertscentre.org.uk