If you are homeless on the day
If you have become homeless suddenly and have not had time to make alternative arrangements, please call us on 020 8753 4198 (option 1 then option 1) during office hours, Monday to Friday, 9am to 5pm.
If you become homeless outside these office hours please call our night or weekend emergency housing service on 020 8753 4200.
We will carry out an assessment of your situation. Because of the Covid pandemic, the majority of our staff are working from home so we are delivering this service remotely, primarily by phone.
What we will ask you to provide
You’ll need to provide certain documents so that we can help you, such as:
- ID (Passport, birth certificate, residence card)
- birth certificates for any children that live with you
- proof of address (utilities bills, etc.)
- proof of income (bank statements, wage slips, benefits award letters).
Your housing officer can talk you through how you can submit these documents electronically. It will help to speed up the process if you have photos or scanned copies of these documents ready.
If you don't have ID, you may have a letter from the home office confirming your immigration status which we will ask to see.
If you don’t provide any documentation it will be very difficult for us to help you.
If you want to talk to someone about what you will need to provide, please call us on 020 8753 4198 (option 1 then option 1) during the office hours of Monday to Friday 9am to 5pm or email email@example.com
Who we’re likely to help
We can help you if you’re eligible and homeless but we follow a legal process to prioritise who we rehouse. If we don’t consider you to be homeless, we will always provide you with advice and guidance to find a solution.
For us to consider providing housing, we need to establish you have a local connection with Hammersmith & Fulham. This would normally be because you have lived in Hammersmith & Fulham for longer than elsewhere (6 months of the last 12 months or 3 of the last 5 years). This is not the only way you can establish a local connection. To find out more about local connection visit the Shelter website and search using the words "local connection".
If we assess you don't have a local connection with Hammersmith & Fulham, we may then refer you to a council you have a local connection with.
If you are at risk of violence or domestic abuse in your current area, the local connections rules do not apply.
If you are sleeping rough or know someone who is sleeping rough, please contact StreetLink on 0300 500 0914.
There are various services available to help rough sleepers over the Winter period. To find out more about what is available in Hammersmith & Fulham, please see the information available: