Bishop Creighton House – Homeline

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Service description

Bishop Creighton House - Homeline is funded by Hammersmith & Fulham, which encompasses a telephone befriending service, casework support, home-visiting service, monthly lunches, Christmas parties and other social events for older people.

Funded until

 31 March 2021   

Annual funding level


What the service achieved in the past year...

Number of residents supported:


Use of volunteers

Number of volunteers involved: 88
Number of volunteer hours delivered: 5,000
Value of volunteer hours provided: £48,750

Outcomes achieved

  • Homeline has provided a social network and support to 167 isolated or lonely older people
  • The tele-befriending volunteers made over 22,000 calls to isolated older people
  • 88 older people received regular (usually fortnightly) volunteer home visits
  • 43 older people attended IT/digital inclusion classes, with 80% saying they were more aware of - and able to use - IT to maintain their independence
  • 98% said calls from Homeline maintained or improved their emotional health
  • Project workers completed more than 930 pieces of casework and advocacy support for those needing help, with issues ranging from social care to housing, safeguarding to financial issues
  • 100% of volunteer befrienders aged over 50 said volunteering had a positive effect on their life
  • When questioned, 100% said attending a Homeline lunch gave them more social contact, and made them feel less isolated 

User feedback

“I didn’t need to know which day of the week it was, as every day was the same after my wife died. Since I have been coming to Homeline I now have a reason to know.’’ Stanley, H&F resident.

Funding raised


Other achievements/future plans for the service

  • In partnership with St Paul’s church, Hammersmith, and Rolfe Nursery, Notting Hill, Bishop Creighton distributed 138 Christmas hampers to isolated older people in the borough. Helped by donations from Disney and Parsons Green Prep School, it was able to give hampers to the 60 clients who attended the Christmas party
  • The charity recruited 27 new volunteers this year and delivered 13 volunteer induction courses and 16 specialist volunteer training courses on Dementia Friends, safeguarding, stroke awareness, diabetes awareness, healthier homes and Parkinson’s awareness
  • Bishop Creighton House sent out a quarterly newsletter to all Homeline clients, with information on healthy living, home safety and security as well as local leisure and social activities. This continued through 2017 

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