Children's services complaints

Your views are important to us. We are committed to providing high quality services for local people. That is why we want to offer the right services and encourage people to ask for our help.

We think we get it right most of the time. There may, however, be times when things go wrong. If this happens, we want to hear about it so that we can put things right. You have a right to complain, and your complaint may improve services for everyone.

If you're not happy with the service you have received, or the way you have been treated you should first talk to a member of the team providing the service. They will look into your concerns and try to put them right.

Contact us

If you have already spoken to someone in the team providing the service you are unhappy with and want to take the matter further you can either email us at handfintouch@lbhf.gov.uk or call 020 8753 2456.

You are welcome to call us if you need any help with making a complaint online or by email. Our telephone line is open from 10am to 12.30pm and 1.30pm to 4pm, Monday to Friday.

You can write to the Customer Relationship Team at Room 229, Hammersmith Town Hall, King Street, London W6 9JU.

You can also use these details to contact us if you would like to tell us about a service that has been particularly helpful or to thank an individual member of staff for their support.

Your privacy and access to records

Please see Working with families privacy notice for more information

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