The cemeteries service is member of the Charter for the Bereaved, which aims to improve cemetery services.
It sets out a written statement of standards expected in the burial and cremation process so you can judge the quality of service received.
A full copy of the charter is available for inspection at the cemeteries office at North Sheen Cemetery, Lower Richmond Road, TW9 4LL.
Or you can read the charter online at the Institute of Cemetery and Crematorium Management website.