Contents on this page:

Using this website

This website is run by Hammersmith & Fulham Council. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

You should also be able to select a language to get a page translated using Google’s translation service. Please note, this is a machine-based translation service, so we can't guarantee the accuracy or the sense of any given translation.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Find out how to:

  • make your mouse easier to use
  • use your keyboard instead of a mouse
  • talk to your device
  • make your device talk to you
  • make text larger
  • change your colours
  • magnify the screen

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDFs aren't fully accessible to screen reader software
  • some images and navigational maps are missing a text alternative
  • on some pages, the same link text is used to go to multiple destinations
  • links are only identified by their colour
  • the colour contrast between text, links and the background are insufficient
  • some of our older videos don't have captions

Read our technical accessibility statement for more information on these issues and what we're doing to improve the accessibility of this website.

Feedback and contact information

If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille, please get in touch by emailing us at

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website.

If you find any problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, please use our report form to let us know.

Report an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are Deaf, hearing impaired or have a speech impediment. Please call 18001 followed by 020 8748 3020.

Alternatively, you can use Relay UK service. Relay UK (previously Next Generation Text) - helps people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

Our customer service centre is wheelchair accessible and has a portable hearing loop.

Find out how to contact us.

Third-party applications

Most of our online services are provided by third-party applications - these are platforms and websites developed by external suppliers. Because third-party applications are partly or wholly out of our control, they may not conform to the same levels of accessibility as the main website.

Third-party applications include:

  • My Account
  • Online payments
  • FIS directory and SEND Local Offer
  • Public Access applications search (planning, building control and licensing)

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise. View the accessibility statements for our third-party systems.

We require that any new third-party systems we commission are Web Content Accessibility Guidelines 2.1 AA compliant.

This statement was prepared on 23 September 2019. It was last updated on 13 November 2020.