Smart visitor permits

Top up your SVP

If you already have a smart visitor permit (SVP) and have registered it with My Account you can top it up or activate it online.

Top up your SVP via My Account

Or top up by telephone 020 7371 5678 Monday to Friday, 8am to 5pm and Saturday, 9am to 5pm. We are closed on bank holidays.

Activate your SVP via My Account

Or activate by telephone 020 3003 2525

What is a smart visitor permit?

It’s a parking permit for your visitors that acts like an Oyster card – you top up your balance and then use it when you need it. You have to be a resident to get one.

When your visitor arrives, you activate the permit online or by phone (see Using your permit), then place it in their vehicle.

It’s cheaper than the normal pay and display price and any limited stay-time for pay and display parking doesn’t apply.

The minimum top up for the permit is five hours.

If you don’t want to use online services, you can manage your permit by phone.

Here's a helpful booklet about visitor permits (pdf).

Apply for an SVP

Apply for SVP via My Account

Register your SVP

If you already have an account with us, you can register your visitor permit within My Account.

Register SVP in My Account

If you do not have an account with us yet, please create one and register for visitor permits.

Create an account

If you received a username and password when we sent your visitor permit, this will no longer be needed – your new username and password will be those you create on My Account.

You can also use your online account to check your account balance and look up past parking transactions.

The permit is currently only available to residents. It is not available to businesses.

Help with registering your smart visitor permit on My Account and topping it up

If you have any questions or need help registering, please contact us.

Apply by post

Smart visitor permit application form (pdf 139KB)

Please fill in and post your form to us at h&f Direct, Pay & Park, Po Box 60820, London W6 9UZ. If you’d like us to post a form to you please contact us.

Using your permit

To start using your permit, you have to top up the hours on your account.

  • Until your permit arrives your visitors will need to use the on-street pay and display facilities. More information about pay and display.
  • When your visitor arrives, activate your visitor permit by calling 020 3003 2525 or logging on to your online account. Follow the steps for activation. Make sure you have your card number and activation code with you when you call if you are calling from a telephone number that is not registered or has its number withheld.
  • Put the permit in the holder provided and clearly display it inside the vehicle windscreen, near the tax disk in the lower left hand corner, with the number and barcode visible from the outside.
  • If your zone has free hours, you still need to activate the permit and place it in your visitor's vehicle.
  • Please make sure your visitor parks within your zone as the smart visitor permit is only valid there.
  • You’ll need to activate your permit each day if your visitor stays for more than one day. This is because it automatically deactivates at the end of the controlled parking hours in your zone.
  • When your visitor is ready to leave, you will need to deactivate your permit by calling 020 3003 2525 or logging on to your online account and following the instructions.
  • Remember to remove the permit from your visitor’s car so that your next visitor can use it.

Charges

The charge for smart visitor parking is £1.80 per hour in all zones.

Smart visitor disabled discount - There is a discounted rate for disabled users of 90p per hour in all zones for the first 240 hours of parking time you buy each year. To be eligible for a disabled discount you must have a Blue Badge.

When you use the permit, parking time is charged by the minute and deducted from your available credit, so you only pay for the time you need. Charges stop automatically when parking restrictions finish at the end of the day.

Top-ups can only be made in multiples of five hours. Any unused parking time is non-refundable, but will remain on your account for future use.

A smart visitor permit is only valid for the parking zone where you live. The operation of the permit varies slightly depending on the parking zone. See the table below.

How smart visitor permits operate in each parking zone

Parking zone A, AA, B, BB, C, CC, D, E, H, I, J, K, L, M, N, O, Q, R, T, U, V, W, Z F, G, S, X, Y
Smart visitor parking cost Standard users: £1.80/hour.
Disabled users: 90p/hour for the first 240 hours per year and £1.80/hour thereafter. To be eligible for a disabled discount you must have a Blue Badge.
No. of smart visitor permits per household One Two
Special conditions Zones B, CC & E: No charge on Sundays (but smart visitor permit must still be displayed in the vehicle and activated). Zone G: No charge after 8pm from Monday to Saturday and no charge on Sundays (but smart visitor permit must still be displayed in the vehicle and activated).
Zones X & Y: No charge on match days which fall on a Sunday or a bank holiday (but smart visitor permit must still be displayed in the vehicle and activated).

Frequently asked questions

Can my visitors top up my smart visitor permit?

We recommend that the permit holder tops up the visitor account. If you need your visitor to make the payment to us, you, as the permit holder, must make the call and confirm that you want us to take the payment.

Yes, visitors can top up your permit by calling us on 020 7371 5678 Monday to Friday 8am to 5pm and Saturday 9am to 5pm (except for bank holidays). They will need to tell us the SVP permit number, the 4 digit activation code and the name of the holder before we can proceed with the top up. Please note that top-ups can only be made in multiples of five hours and (as with all top-ups) any unused parking time is non-refundable, but will remain on your account for future use.

Your registered phone number

Our system will be able to recognize your account details if you register your mobile number or land line number. If you don’t register your number or it is withheld, when you call 020 3003 2525 to activate your permit, you will be asked to enter your eight-digit permit number (on the front of your permit) and a four-digit activation code every time you activate and deactivate your permit.

If you are a resident with only one smart visitor permit (i.e. all zones other than zones F, G, S, X, Y) and your telephone number is registered and not withheld, you will go straight to the activation process eliminating the need to enter the permit number and activation code. This saves you time and money.

If you are a resident of zones F, G, S, X, or Y and your telephone number is registered and not withheld, you still need to enter the permit number (to ensure the correct permit from the two issued is identified) before being transferred to the activation process.

You can change your registered mobile or land line at any time via your online account.

What is an activation code and where do I find mine?

An activation code is essential for activating and deactivating your smart visitor permit, when you use a mobile or land line number other than the number registered on your account. You also need an activation code if your phone’s ‘caller ID’ is withheld when you make outgoing calls.

You can create, check and change your activation code by visiting your online account and clicking on ‘account details’ or by calling us on 020 7371 5678, Monday to Friday 8am to 5pm and Saturday 9am to 5pm (except for bank holidays).

Lost permits

If you lose your permit, please call us immediately on 020 8753 6681 so we can cancel it. This will prevent anyone else using it. We cannot refund any credit used whilst your permit is lost, however unused credit will remain on your account and you can use it with your replacement smart visitor permit.

Please fill in and send us a

Smart visitor permit replacement form (pdf 105kb) so we can issue your new permit.

Motorbikes

Motorbikes can park free of charge in any shared-use bay so they do not need to display a permit.

Question about smart visitor permits? Contact us about parking permits.