Changes to parking services due to coronavirus

Parking restrictions 

Parking restrictions are functioning as normal, see pay and display for further information

Parking call centre hours

Parking services call centre phone line operating hours have changed. We will be open from 9am to 5pm, Monday to Friday and closed on Saturdays. We apologise for the inconvenience.

Parking for key workers in H&F

The parking for key workers scheme has closed and the permits previously issued are no longer valid.

If you are a key worker, you can apply for a business parking permit for key workers

If you are an NHS worker you may be able to get an NHS key worker pass for parking. Please contact your management to ask about this.

If you have any other questions or concerns, please email:

Parking enforcement

More people are using their cars to travel at the moment, this, and the need to give more road space to cyclists and pedestrians so they can practice safe social distancing, has put more pressure on parking spaces in the borough. 

Parking permits

In these very challenging circumstances we appreciate that our residents may have concerns about their parking permits. We would like to assure you that we have the following systems in place to help make things easier for you.

Paperless parking permits – We are currently unable to issue physical paper permits. Once your permit has been issued it will become virtual and appear on our system as valid straight away. Our officers on street are able to check this information.

Grace period reverting to 14 days – While the lockdown has been in operation we have been allowing a four week grace period after your permit expires for you to park without risking a parking fine. From 1 June we will revert to the two week grace period. If your permit expires after the 31 May you must renew your permit within 14 days or you will be at risk of receiving a parking fine.

Online renewals – The deadline for renewing online is 14 days after your permit expires. If you miss the deadline you will need to submit a paper application, with full documentary evidence.

Replacement permits and refunds – We have emergency arrangements in place. Please contact us for further information.

During this period our officers will be concentrating on keeping our roads clear from hazards and safe for everyone.

Help is available - Although our offices are closed to personal callers, our staff are still available to help you with your enquiry. Please call us on 020 8753 6681 or email us at We are open Monday to Friday, 9am to 5pm. 

Parking suspensions

We are still accepting all suspension requests for consideration. 

Please see Parking suspensions for more information.