Changes to parking services due to coronavirus
Parking call centre hours
Parking services call centre phone line operating hours have changed. We will be open from 9am to 5pm, Monday to Friday and closed on Saturdays. We apologise for the inconvenience.
Parking for key workers in H&F
The parking for key workers scheme has closed and the permits previously issued are no longer valid.
If you are a key worker, you can apply for a business parking permit for key workers
If you’re a member of the Met Police team in Shepherds Bush, parking may be available at Shepherds Bush Police Station. Or if you work from the Empress State Building in Fulham, you may be able to park at Earls Court 2. Please speak to your line manager.
If you have any other questions or concerns, please email: firstname.lastname@example.org
As lockdown is eased and public transport is still under restrictions, more people have taken to using their cars to travel.
This, and the need to give more road space to cyclists and pedestrians so they can practice safe social distancing, has put more pressure on parking spaces in the borough.
We have been issuing warning notices to vehicles since 18 May and issuing parking tickets from 26 May.
These have been mainly for dangerous parking, parking on yellow lines, parking in NHS key worker locations, parking in pay & display or shared use parking bays, without paying.
In these very challenging circumstances we appreciate that our residents may have concerns about their parking permits. We would like to assure you that we have the following systems in place to help make things easier for you.
Paperless parking permits – We are currently unable to issue physical paper permits. Once your permit has been issued it will become virtual and appear on our system as valid straight away. Our officers on street are able to check this information.
Grace period reverting to 14 days – While the lockdown has been in operation we have been allowing a four week grace period after your permit expires for you to park without risking a parking fine. From 1 June we will revert to the two week grace period. If your permit expires after the 31 May you must renew your permit within 14 days or you will be at risk of receiving a parking fine.
Online renewals – The deadline for renewing online is 14 days after your permit expires. If you miss the deadline you will need to submit a paper application, with full documentary evidence.
Replacement permits and refunds – We have emergency arrangements in place. Please contact us for further information.
During this period our officers will be concentrating on keeping our roads clear from hazards and safe for everyone.
Help is available - Although our offices are closed to personal callers, our staff are still available to help you with your enquiry. Please call us on 020 8753 6681 or email us at email@example.com. We are open Monday to Friday, 9am to 5pm.
We are now able to accept most suspension bookings. Some restrictions are still in place to protect parking for NHS and key workers. Please see Parking suspensions for more information.