h&f Direct Centre

Question about council services? We can help with:

Our address:

1st floor
Hammersmith Town Hall Extension
King Street

W6 9JU

There's lift access to the centre is opposite the Hammersmith Town Hall main entrance. There's also an induction loop and we can arrange interpreters by appointment.

Normal opening hours

  • Council tax and benefits service, business rates (by appointment only)
    Monday to Friday, 9am to 5pm 
  • Pay & park service (parking permits and cashiers, no appointment necessary)
    Monday to Friday, 9am to 5pm 
  • Blue Badge, taxi cards and freedom pass service (by appointment only)
    9am to 5pm Monday, Tuesday, Wed, Friday. 9pm to 4pm Thursday 
  • ​​Collection of council housing rent Monday to Friday, 9am to 5pm (by appointment only)

Normal open hours for telephone enquiries

  • Council tax, benefits, free school meals and school clothing grants, parking permits, business rates - book appointment online or call
    020 8753 6681 Monday to Friday 9am to 5pm
  • Blue Badges, Taxi cards and freedom passes - book appointment online or call 
    020 8753 6681 Monday to Friday 9am to 5pm, Thursday 9am to 4pm
  • Collection of council housing rent - book appointment online or call
    0800 093 3132 (option 2) Monday to Friday, 9am to 5pm

Book an appointment online

Pay online 

Pay by phone - 020 8753 1930 or 020 8753 6681 - 24 hours a day, 7 days a week.

We accept Visa, Mastercard, Maestro, Delta and Solo cards. We no longer charge a handling fee for credit card payments.

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