Housing policy bank

This page shows the main housing policies that are relevant for residents to understand how officers make decisions and undertake their roles.

Many of these policies will have been developed and co-produced with residents.

Key facts

  • A policy is a set of ideas or plans that is used as a basis for making decisions and is a system of guidelines to reach the intended outcomes.
  • Policies are reviewed on an annual basis.
  • Officers will often work to procedures and processes that sit below the main policy.

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Contact us

Contact the resident involvement team on 020 8753 6652 or email GetInvolved@lbhf.gov.uk