Our customer service centre is closed

Our customer service centre is closed until further notice due to the coronavirus. For more details about our contact centre please see customer service centre

For service updates and help see Coronavirus (COVID-19): information and advice

H&F advice centre

h&f advice

h&f advice brings together in one location the initial points of contact for adult and children's social care and housing.

Normal opening hours

Mon to Fri, 9am-5pm

Contact us

020 8753 4198

h&fadvice.care@lbhf.gov.uk for adult and children's social care

housingadvice@lbhf.gov.uk for housing

These e-mail addresses are not secure and should not be used be used to send personal or confidential information.  A secure alternative can be provided upon request by emailing housingadvice@lbhf.gov.uk for housing and h&fadvice.care@lbhf.gov.uk for social care data

Find us

h&f advice
Ground Floor, 145-155 King Street,
Hammersmith, W6 9XY

Nearest tube stations Hammersmith or Ravenscourt Park
Buses: 27, 266, 267, H91, 190, 391

The office is wheelchair accessible and has a portable hearing loop.

Google map - h&f advice 145 King Street

Our customer information officers will help to resolve your enquiries on the following.

Housing services

Information about housing support can be found on our housing web pages

  • Advice and information about housing options
  • Finding and keeping a home in or out of the borough
  • Sheltered housing to support people independently 
  • Accessible housing for people with disabilities 
  • Housing register applications and enquires 
  • Occupational therapy and adaptations to support people to live independently

h&f Home Buy and council housing are also located here.

Adult social care services

Information about adult social care can be found on our People First website 

  • Advice and information on social care services for adults aged 18 and over
  • Safeguarding adults who are vulnerable to abuse from others 
  • Occupational therapy and social work services to support people to live independently in the community as long as possible 
  • Registrations for residents living with permanent disability 
  • Financial assistance with funeral arrangements, carers and emergency payments

Children and family care

For information, support and advice, see Children and family care.

  • Child protection and safeguarding
  • Adoption and fostering
  • Early help for families
Get tested now. Test and trace - nhs.uk/coronavirus or call 119