Supporting domestic abuse victims during the coronavirus outbreak

The coronavirus outbreak brings new challenges for people living through domestic abuse, however support is still available in H&F. 

Victims and survivors who are self-isolating may not be able to access support or escape abuse at times when they otherwise would. Self-isolating while living with an abuser may also increase the risk of harm.

The following provides an overview of the support services available to victims and survivors during the outbreak. Most services have reduced face-to-face appointments and groups but continue to offer support remotely and over the phone. Some services may have reduced capacity, so we would advise that you check the website of services for up to date information, where possible. 

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Support from the police

Police support continues as normal. There are steps the police can take to remove an abuser from the home if someone is at risk. In an emergency, please always call 999, or for non-emergency support, call 101. Safeguarding teams and specialist investigators are on duty 24/7 to advise and help. Police stations remain open, even though for many it isn’t practical to visit them.

Support from domestic abuse services

The Angelou Partnership

The Angelou Partnership is the support service for H&F. It is a partnership of 10 specialist services with one front door to contact support. Angelou can provide support if someone has been subjected to domestic abuse, sexual violence, stalking, forced marriage, so called honour-based violence, female genital mutilation and child exploitation. It provides specialist support to the black, minority and ethnic and lesbian, gay, bisexual and transgender communities.

Angelou support has moved from face-to-face sessions to telephone and online support. Please contact the numbers below for support and more details about how they can help.

  • 0808 801 0660: Monday to Friday 10am to 4pm, Wednesdays 6pm to 9pm
  • 020 8741 7008: Monday to Friday 10am to 6pm, Thursday 10am to 9pm

Translators are available

Outside those hours the National Domestic Abuse Helpline is available 24hrs a day on 0808 2000 247.

Women’s Aid Online Suppport

Where telephone support is not safe, Women’s Aid have an online service supporting victims and survivors. This includes an instant-messaging service (Mon to Fri, 10am to noon), email support (response within five days), a survivor’s handbook (to get help on housing, safety planning, dealing with police and more) and a community of survivor’s forum.

Hestia’s Bright Sky app

Bright Sky is a free app providing support and information to anyone who may be in an abusive relationship. It has a secure journal tool to record behaviour via text, audio, video or photo, without the content being stored on your phone/tablet.

Surviving Economic Abuse (SEA)

SEA have put together resources about support available to anyone experiencing economic abuse during the coronavirus outbreak. Economic abuse is when an abuser may restrict how their partner acquires, uses and maintains money and economic resources, such as accommodation, food, clothing and transport.

View the SEA coronavirus resources

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Additional local and national domestic violence helplines

National LGBT domestic abuse helpline

0800 999 5428
http://www.galop.org.uk
Mon, Tues, Fri 10am to 5pm
Weds & Thurs 10am to 8pm
Weds and Thurs 5-8pm - online chat service – access via the website
You can make a referral or make contact via email help@galop.org.uk
Please state if it is not safe to contact you via telephone 

National Centre for Domestic Violence

0800 970 2070
https://www.ncdv.org.uk/
Can assist with urgent injunctions 

Men’s Advice Line 

0808 801 0327
Web chat service also available
info@mensadviceline.org.uk
Mon and Weds, 9am to 8pm; Tues, Thurs and Fri, 9am to 5pm 

National Stalking Helpline

0808 802 0300
https://www.suzylamplugh.org
9am to 4pm weekdays except for Wednesdays when it is open 1pm to 4pm.

Modern Slavery helpline

08000 121 700
https://www.unseenuk.org
https://www.unseenuk.org/news/92

Forced Marriage Unit 

0207 008 0151 
fmu@fco.gov.uk

Female Genital Mutilation Helpline

0800 028 3550
www.childline.org.uk

Action on Elder Abuse

0808 808 8141
https://www.elderabuse.org.uk

Victim Support

0808 168 9111
https://www.victimsupport.org.uk/help-and-support/get-help

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Housing

We recognise safe accommodation is vital in supporting survivors of domestic abuse, and other forms of violence against women and girls, who are fleeing domestic violence.

Face-to-face appointments are being limited and residents should try to make contact by telephone. Council tenants can contact their housing officers directly or through the duty lines, which are available Monday to Friday, 9am to 5pm,

  • North 0208 753 4808
  • South 0208 753 4327

For housing options and advice (Monday to Friday, 9am to 5pm) please contact 020 8753 4198

In cases of emergencies only, where it is not possible or safe to make contact by phone, residents can attend their local area office.

For out of hours support (weekends, bank holidays and after 6pm on weekdays) please contact 0208 748 8588

Adult safeguarding 

If you are being abused or suspect someone is being abused call 020-8753 4198 - option3. 

Out of hours please call 020 8748 8588.

h&fadvice.care@lbhf.gov.uk

Children’s safeguarding and welfare and support for parents and anyone concerned about a child

If you are worried that a child or young person is at immediate risk, please contact the Initial Consultation and Advice team (ICAT) immediately at familyservices@lbhf.gov.uk or call 020 8753 6600.

If you need a service in an emergency between 5pm and 9am on weekdays or 24 hours a day at weekends and bank holidays, contact the Emergency Duty Team on 020 8748 8588.

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Additional local and national child protection and parental support helplines

NSPCC

0808 800 5000
https://www.nspcc.org.uk/

Childline

0800 1111
https://www.childline.org.uk

Challenging Behaviour Foundation

0300 666 0126
https://www.challengingbehaviour.org.uk/
Mon-Thurs 9am-5pm and Fri 9am-3pm.
Support for parents with children with severe learning disabilities. Alternatively, families can email support@thecbf.org.uk, and CBF aim to respond within 10 working days but it might take longer over the coming weeks. 
There is also the Family Carer Email Network where families are encouraged to support each other via this link: https://www.challengingbehaviour.org.uk/supporting-you/family-carers-ema...

Contact 

0808 808 3555
www.cafamily.org.uk
Support for families of disabled children, autism and or mild to moderate learning disabilities and can put you in contact with other families 

National Autistic Society (NAS)

0808 800 4104
www.autism.org.uk
(NAS) offer support and information on their helpline
This is a link to the NAS ‘Your Community’ which includes a discussion forum: https://www.autism.org.uk/community

Family Lives

0808 800 2222
http://www.familylives.org.uk/how-we-can-help/confidential-helpline/
Help and advice for parents 

Mencap

0808 808 1111
www.mencap.org.uk/familyhub
Provide online support for family carers who have a relative with a learning disability (or child with developmental delay). You can call their helpline but currently they are advising people to complete the online form.

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Mental health 

During this difficult time residents and professionals may need the help and support of mental health services, especially if they are experiencing domestic abuse or other forms of violence against women and girls.

The Hammersmith & Fulham Single Point of Access telephone line is still open – please call 0300 1234 244

Additional local and national mental health helplines

Samaritans

116 123 or Text: 85258
https://www.samaritans.org/how-we-can-help/contact-samaritan/talk-us-phone/
(Available 24/7)

Thinkaction

0300 012 0012
https://www.wearewithyou.org.uk/

Mind infoline

0300 123 3393
https://www.mind.org.uk

National Dementia Helpline

0300 222 1122
https://www.alzheimers.org.uk/get-support/national-dementia-helpline
Information, support and advice about dementia.
Mon to Weds 9am to 8pm 
Thurs to Fri 9am to 5pm
Sat to Sun 10am to 4pm 

Help with drug and alcohol use 

The Drug & Alcohol Wellbeing Service (DAWS) continue to offer telephone support and key work sessions but due to the coronavirus can only offer face to face appointments in medical emergencies. They will continue to prescribe service users and are sending prescriptions directly to pharmacies.

All local DAWS services have been closed, except Acorn Hall in K&C where they are running a limited service. 

020-8740 6815.

daws@turning-point.co.uk

Wellbeing Turning Point

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Additional local and national substance misuse helplines

Narcotics Anonymous 

0300 999 1212
https://ukna.org/

Alcoholics anonymous

08009177650 
London 02074070700
https://www.alcoholics-anonymous.org.uk/#
help@aamail.org
AA are offering online meetings 

FRANK

0300 123 6600 or text 82111
https://www.talktofrank.com/

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