Creating an account and logging in

Our new My Account went live on 17 April

We recently moved to a new My Account system to improve the way it works and bring more services online.

You'll need to register in the new My Account

We can’t migrate your account details into the new system so your old My Account log in details won't work in the new system. If you havn't already done so, you'll need to register for a new account and re-link the services you have linked in the current My Account.

We are sorry about this and realise it's inconvenient but we are here to support you through this process.

Find out more about the changes to your H&F My Account

Why do I need to register or create an account?

You need to register or create an account in order to manage some services online. This is a simple process, you just need an email address and to choose a password. You will be sent an email asking you to verify your account and then you can add your name and address and other relevant details. It won’t take long to do.

Paying online

You do not need to register or create an account to pay online. Please go to secure online payments to make a payment.

What services are available online?

Once you have registered for a My Account the following services will be available to you online:

  • report environmental issues and view issues you have previously reported online 
  • email alerts on planning and licensing applications in your area
  • council tax - view details of your council tax account, set up a direct debit to pay your council tax, amend your direct debit bank account details or apply for sole occupier discount
  • council tax support/benefit and housing benefit - check the details of your claim
  • apply to join the housing register
  • council tenants view your rent statement  

New to the borough?

If you are new to the borough and havn't registered for council tax you will need to tell us that you are a new resident liable for council tax. You can do this online, you just need to create an account and fill in the moving in moving out form. Once you have done this, we will update our records and send you a bill and then you'll be able to link your council tax account in My Account and view your council tax online.

How do I register for a My Account?

To open a My Account you will need to register your details using the My Account registration form.

1, Go to My Account

2, Click on Register

3, You will be asked for your email address and to create a password for the account.

Your password must be at least 9 characters long and include at least 1 uppercase, 1 lowercase, 1 number. Please don't use these characters, %, ?, #, or &).

4, Read and accept the declaration and confirm you have read and accepted the privacy statement.

5, Once you click to submit the form you will see a message asking you to complete the process by clicking OK to receive the verification email.

6, A verification email will be sent to your registered email address with instructions on how to complete your registration. In most cases you can go straight to your inbox and you should find our email there. If you don’t see the verification email after a few minutes, please check your junk or spam folders. It may take up to 30 minutes to arrive.

When you have verified your email address you will be able to log in to My Account.

How do I link my council tax or rent or benefits accounts in the new My Account once I have registered?

To view your council tax, rent or housing benefit details online you will need to link them to your new My Account. You will only need to do this once.

1. Sign in to My Account

2, Click on Manage my accounts button (or My accounts in the horizontal navigation)

3, Click on Account Signup button and follow the on-screen instructions to link your accounts.

Further help with linking your council tax account

Need to report a problem with creating an account?

If you need help with creating an account in the new My Account please see My Account support

What should I do if I don't get an email to activate my online account?

If for any reason you do not receive an email to allow you to activate your account, please fill in your details again.

Trouble logging in?

To log in you will need to use the email address and password that you entered when you created your account.

The first time you log in, you must activate your account by clicking on the link in the email that we sent you when you created your account.  

I have forgotten my password

Request a password reset email by going to the My Account homepage and choosing ‘Log in’ The password reset link is on this form.

I have forgotten my email address, or I no longer have access to the email address that I created my account with so cannot retrieve my password

You should create a new account using a different email address.

How do I contact My Account support?

Contact My Account support

Want to stay connected with H&F? Sign-up to the council
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