H&F Community Aid Network (CAN) Freephone: 0800 145 6095
Working with the voluntary and charity sector, and alongside the ward and street-level mutual aid groups, H&F CAN offers support to residents who don’t have friends or family close by to help them. Our taskforce of volunteers will help those most in need at the time of their greatest need.
Do you need urgent support with food, loneliness or isolation?
Or are you worried about a friend, neighbour or relative?
Or email: firstname.lastname@example.org
- Christmas and New Year opening times
The Community Aid Network service will be open as follows:
- Saturday 25 and Sunday 26 December - Closed
- Monday 27 and Tuesday 28 December (public holidays) - Open from 10am to 3pm
- Wednesday 29, Thursday 30 and Friday 31 December - Open from 8am to 6pm
- Saturday 1 and Sunday 2 January 2022 - Closed
- Monday 3 January (public holiday) - Open from 10am to 3pm
- Tuesday 4 January - Open from 8am to 6pm.
Useful links and support groups
- Mutual Aid Groups
Across Hammersmith & Fulham a number of COVID-19 Mutual Aid Groups (MAGs) have been set up by local residents to support residents during the current pandemic. H&F Council is working closely with these groups.
Among the services they offer are:
- shopping where resident can afford to pay for shopping
- dog walking
- posting a letter.
The links in this section open in new windows.
To request support from your local Mutual Aid Group for yourself or someone else simply complete this online request form.
Or through your local WhatsApp group
- Addison WhatsApp
- Askew WhatsApp
- Avonmore & Brook Green WhatsApp
- College Park and Old Oak Caxton Village WhatsApp
- Fulham WhatsApp
- Hammersmith Broadway WhatsApp
- Ravenscourt Park WhatsApp
- Shepherds Bush Green WhatsApp
- White City and Wormholt WhatsApp
Not sure which ward you are in? Find my ward.
Safeguarding and data protection - We have worked closely with the MAGs to assess the measures they have in place to assign tasks to their local volunteers and track what happens to support requests. Given the nature of support request we will be passing to the MAGs, we are very satisfied with the processes they have in place to ensure appropriate safeguarding and data protection.
- Advice and information
Action on Disability
Supporting local Disabled people.
020 7052 0318
H&F Citizens Advice
General enquiries 0300 330 1162
Help to Claim UC Number - 0800 144 8 444
Monday to Friday, 10am to 4pm
H&F Law Centre
020 3880 1727
- Families and children
Shepherds Bush Families Project
Social work and advice service.
020 8749 2371
Young Hammersmith and Fulham Foundation
Links to many organisations that provide support for young people – some of which are now operating online.
Advice on all aspects of parenting, including dealing with bullying.
0808 800 2222 (Monday to Friday, 9am to 9pm and Saturday to Sunday, 10am to 3pm)
- Older, frail or adults in need of support
For people living with Dementia and their carers.
Fulham Good Neighbours
020 7385 8850
Information and advice service for the local Somali community.
020 8150 6165
- Lonely, isolated or low mood
Bishop Creighton House
Befriending service, activities and community centre, Keep Active scheme.
020 7385 9689
Fulham Good Neighbours Service
Befriending and practical support.
020 7385 8850
If you would like to be matched with an Imperial befriender, please contact Priya Pallan on email@example.com or call directly on 07566 950 968.
020 7605 0800
MIND - Hammersmith, Fulham, Ealing and Hounslow
Offer a wide range of support and information services for anyone suffering with a mental health problem.
020 7471 0580
Employment and well being services for people with Mental Health problems.
03300 083 808
Urban Partnership Group Older People Access Service
020 7605 0800
Charity providing support if you have been diagnosed with an anxiety condition.
03444 775 774 (Monday to Friday, 9.30am to 5.30pm)
CALM is the Campaign Against Living Miserably, for men aged 15 to 35.
Phone: 0800 58 58 58 (daily, 5pm to midnight)
Men's Health Forum
24/7 stress support for men by text, chat and email.
Promotes the views and needs of people with mental health problems.
Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
Rethink Mental Illness
Support and advice for people living with mental illness.
0300 5000 927 (Monday to Friday, 9.30am to 4pm)
Confidential support for people experiencing feelings of distress or despair.
116 123 (free 24-hour helpline)
Emotional support, information and guidance for people affected by mental illness, their families and carers.
SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)
Textcare: comfort and care via text message, sent when the person needs it most - www.sane.org.uk/textcare
Peer support forum: www.sane.org.uk/supportforum
- Addiction (drugs, alcohol, gambling)
Drug & Alcohol Wellbeing Service (DAWS)
A substance misuse treatment service.
020 8746 0303
The Alcohol Service
Confidential support for anyone worried about their alcohol use.
0800 014 7440
Change Grow Live
Support to cover a wide variety of issues including substance misuse, wellbeing, mental health, criminal justice, domestic abuse and homelessness.
0800 014 7440
Back On Track or IAPT* (Increasing access to psychological therapies)
Offering a range of well being and mental health services including on-line, telephone and face-to-face therapies and counselling.
0300 123 1156
For help quitting smoking.
020 3434 2500
Sexual health advice service
Free sexual health services.
020 7851 2955
Rehab 4 Addiction
Helpline to help you find treatment options and clinics in your local area.
0800 917 7650 (24-hour helpline)
National Gambling Helpline
0808 8020 133 (daily, 8am to midnight)
0300 999 1212 (daily, 10am to midnight)
SMART recovery do some online meetings and also cater for family and friends.
Recovery Dharma Online organizes daily meetings accessible via computer, smartphone, or dial-in. Together we meditate, study Buddhist teachings, and support each other on our paths to sobriety and peace.
Recovery College Online provides a range of online educational courses and resources to people with experience of mental illness, from service users to their family, friends and staff.
- Domestic abuse
The Angelou Partnership
0808 801 0660: Monday to Friday 10am to 4pm, Wednesdays 6pm to 9pm, translators available
020 8741 7008: Monday to Friday 10am to 6pm, Thursday 10am to 9pm, translators available
Outside of those hours the National Domestic Abuse Helpline can be of support and is available 24 hours a day on 0808 2000 247.
For more information about support available see Support for domestic abuse victims
Donate to the appeal
Donate to the UNITED in Hammersmith & Fulham and H&F Council Winter Covid Appeal.
Foodbank needs your help
H&F Foodbank asks for urgent help during coronavirus (COVID-19) outbreak.
Could you help support local residents in need though our Community Aid Network? If so please register your interest and details in the form below.
(All questions on the form are mandatory.)