Changes to council services due to coronavirus
We will be updating this page with any changes to our services. Some services may need to change the way they run at short notice, we will do our best to keep you informed.
If you are facing financial hardship or need help with benefits see help for residents.
- Adult learning centres
Our Adult Learning and Skills Service (ALSS) telephone line 020 8753 3600 is open 9.30-4pm Monday to Friday for enrolment and enquiries, or email us at email@example.com
- Adult social care
Day centres in the borough remain closed until government restrictions are eased. We are continuing to support our day centre users through telephone, online or by providing a limited outreach service to ensure our residents and carers remain in contact with familiar staff.
See Living Independently website for information and advice about coronavirus and adult social care services.
See Health and wellbeing for advice about keeping safe and well.
- Births, deaths, citizenships, marriages and civil partnerships
The register office is still open in the Clockwork Building, Beavor Lane, Hammersmith W6 for pre-booked appointments only. Please book an appointment to register a birth online
To register a death or a still-birth, please email firstname.lastname@example.org or call us on 020 8753 2140 and we will call you back to book an appointment. Please note, deaths and still-births are now registered over the telephone.
Notice appointments and ceremonies are taking place in exceptional circumstances only, please email email@example.com with your enquiry to request an appointment (evidence may be required). New bookings are not being taken whilst we prioritise couples who had their ceremonies and appointments cancelled.
- Children's centres
Children's centres are closed until further notice. No group sessions are running.
Visit the Family Support website for more information.
- Council meetings
We are currently holding all of our public committee meetings (including Cabinet, Planning and Licensing) remotely and streaming them live for people to watch on the council’s YouTube channel.
You can find details of our upcoming committee meetings on our committee calendar page. Just click through to a meeting on the calendar to find out how to watch or participate.
- Customer service centre
The customer service centre is closed to visitors.
For all enquiries please email or phone. We will be able to help you.
If you need to provide documentation please email it to the relevant email address.
In case of an emergency, please call the relevant department and we will respond.
Please visit the customer service centre page for more information.
- Environment services - food safety, health and safety, licensing, pest control, noise, trading standards and land charges
- Funeral services
Funeral standards - It is recognised that in these hugely challenging times it may not be possible to conduct funerals and cremations in the usual way. This situation impacts on residents of Hammersmith & Fulham of all and no faith and belief.
- Library services
Update 12 April 2021: We are pleased to announce that all our libraries have now reopened with the following opening hours:
Fulham, Hammersmith & Shepherds Bush Libraries are open: Mon to Thurs 10am- 7pm, Fri and Sat 10am-5pm
Askew Road Library: Mon, Weds, Fri and Sat 10am-5pm, Tues and Thurs 10am-7pm
Fulham & Shepherds Bush Libraries are also open on Sundays 11am-5pm
All library visitors will be required to wear a face mask or covering unless exempt along with providing details for our Test and Trace system
Due to social distancing and government advice we will be operating a reduced library service at present as follows:
- Direct access into the library for browsing, issue and return of items
- Limited IT access
- Amazon lockers
- Collection of recycling bags
The following on site services are still suspended
- Events and activities
- Newspapers and periodicals
- Studying facilities
For more information see Changes to our library services due to coronavirus
Our essential traders will continue to trade throughout the current lockdown period, providing residents with a great service.
In North End Road you'll find stalls selling good value fruit and vegetables, eggs, fresh fish and cheese. Also a few hot food traders selling Thai food, falafel, hot drinks and healthy meals and a hardware stall for cleaning materials, PPE and toiletries. The council is working closely with traders to provide advice and support that helps them operate safely and have completed a risk assessment with each trader.
In Lyric Square, Hammersmith we have a reduced number of stalls selling organic bread, organic fruit, and vegetables, and a few hot food stalls providing a take-away service.
It is important that the traders and the customers continue to stay safe by ensuring social distancing measures are observed to keep our community safe.
Please remember to follow the government advice on social distancing when going outside and visiting your local markets. This includes:
- stay 2 metres (6ft) away from other people
- limit contact with other people
- travel on foot or by bike if you can; consider all other options before using public transport
- wash your hands for 20 seconds on a regular basis
- if you cannot social distance and you’re likely to come into contact with people you don’t normally meet, wearing a face covering is recommended
- Parks, green spaces, recreational areas and events
Parks, green spaces and recreational areas
Hammersmith & Fulham Council parks are open.
For more information about events see Events
- Recycling and rubbish and bulky waste collection and street cleaning
Bulky household waste collections. A normal bulky waste collection service is currently operating.
Bulky items can also be taken to the tip at Smuggler’s Way, Wandsworth.
Smugglers Way Household Waste and Recycling Centre
The Smugglers Way Household Waste and Recycling Centre will remain open but please check the website before you visit to ensure you have the latest information on any new measures that may be introduced.
- Special educational needs and disabilities (SEND)
The SEND service is adapting the way we work to ensure that we can continue to support you. Our aim is to continue to operate services effectively and to a high standard during the coronavirus outbreak, while at the same time ensuring that we keep you and our staff safe.