Changes to council services due to coronavirus

We will be updating this page with any changes to our services. Some services may need to change the way they run at short notice, we will do our best to keep you informed.

If you are facing financial hardship or need help with benefits see help for residents.

  • Adult social care

    Day centres in the borough remain closed until government restrictions are eased. We are continuing to support our day centre users through telephone, online or by providing a limited outreach service to ensure our residents and carers remain in contact with familiar staff.

    See Living Independently website for information and advice about coronavirus and adult social care services.

    See Health and wellbeing for advice about keeping safe and well. 

  • Council meetings

    We are currently holding all of our public committee meetings (including Cabinet, Planning and Licensing) remotely and streaming them live for people to watch on the council’s YouTube channel.

    You can find details of our upcoming committee meetings on our committee calendar page. Just click through to a meeting on the calendar to find out how to watch or participate.

  • Customer service centre

    The customer service centre at 145 King Street will remain closed to walk-in customers for general enquiries.

    It is currently functioning as a Covid testing centre with critical appointments for council services only.

    For all enquiries please email or phone. We will be able to help you.

    If you need to provide documentation please email it to the relevant email address.

    In case of an emergency, please call the relevant department and we will respond. 

    See contact us for service contact details

    Please visit the customer service centre page for more information.

  • Library services

    We are pleased to announce that all our libraries have now reopened. Please check the individual library pages for opening hours.

    All library visitors will be required to wear a face mask or covering unless exempt along with providing details for our Test and Trace system

    Due to government advice we will be operating a reduced library service at present as follows:

    • Direct access into the library for browsing, issue and return of items
    • Limited IT access
    • Photocopying
    • Amazon lockers
    • Collection of recycling bags

    The following on site services are still suspended

    • Events and activities
    • Newspapers and periodicals
    • Studying facilities

    For more information see Changes to our library services due to coronavirus

  • Markets

    Our essential traders continued to trade throughout the lockdown period, providing residents with a great service. 

    In North End Road you'll find stalls selling good value fruit and vegetables, eggs, fresh fish and cheese. Also a few hot food traders selling Thai food, falafel, hot drinks and healthy meals and a hardware stall for cleaning materials, PPE and toiletries. The council is working closely with traders to provide advice and support that helps them operate safely and have completed a risk assessment with each trader. 

    In Lyric Square, Hammersmith we have a number of stalls selling organic bread, organic fruit, and vegetables, and a hot food stalls providing a take-away service.

    It is important that the traders and the customers continue to follow the government advice on staying safe when visiting your local markets. Thank you