Changes to council services due to coronavirus
We will be updating this page with any changes to our services. Some services may need to change the way they run at short notice, we will do our best to keep you informed.
If you are facing financial hardship or need help with benefits see help for residents.
- Adult learning centres
Our Adult Learning & Skills Service (ALSS) are implementing a phased return to the Macbeth centre for those courses that we are unable to deliver online.
A limited number of face to face craft classes started on 6 November.
Our telephone line 020 8753 3600 is open 9.30-4pm Monday to Friday for enrolment and enquiries. Enquiries can be emailed to us at firstname.lastname@example.org
Thank you for your ongoing support and understanding.
- Adult social care
Day centres in the borough remain closed until government restrictions are eased. We are continuing to support our day centre users through telephone, online or by providing a limited outreach service to ensure our residents and carers remain in contact with familiar staff.
See People First website for information and advice about coronavirus and adult social care services.
See Health and wellbeing for advice about keeping safe and well.
- Births, deaths, citizenships, marriages and civil partnerships
The register office is still open in the Clockwork Building, Beavor Lane, Hammersmith W6 for pre-booked appointments only. Please book an appointment to register a birth, or to submit notices of intention to marry or form a civil partnership, online or by calling 020 8753 2140 or email email@example.com
To register a death, call us on 020 8753 2140 and we will call you back to book an appointment.
Unfortunately due to the current government restrictions, from Thursday 5 November all marriage and civil partnership ceremonies will have to be postponed. We will contact any affected couples to reschedule.
- Children's centres
Children's centres are now closed until further notice. No group sessions are running.
Visit the Family Support website for more information.
- Council meetings
We are currently holding all of our public committee meetings (including Cabinet, Planning and Licensing) remotely and streaming them live for people to watch on the council’s YouTube channel.
You can find details of our upcoming committee meetings on our committee calendar page. Just click through to a meeting on the calendar to find out how to watch or participate.
- Customer service centre
The customer service centre is closed to visitors.
For all enquiries please email or phone. We will be able to help you.
If you need to provide documentation please email it to the relevant email address.
In case of an emergency, please call the relevant department and we will respond.
Please visit the customer service centre page for more information.
- Environment services - food safety, health and safety, licensing, pest control, noise, trading standards and land charges
- Funeral services
Funeral standards - It is recognised that in these hugely challenging times it may not be possible to conduct funerals and cremations in the usual way. This situation impacts on residents of Hammersmith & Fulham of all and no faith and belief.
- Leisure centres
Hammersmith Fitness & Squash Centre, Lillie Road Fitness Centre and Phoenix Fitness Centre & Janet Adegoke Swimming Pool will close from Thursday 5 November until government restrictions are lifted.
All customers will be refunded any prepayment for cancelled activities and memberships will be frozen once again.
For the latest information and updates about our leisure centres see Better leisure website
Update 23 November: Hammersmith library is closed until further notice
Due to the new government COVID-19 restrictions, we will be providing a limited service from Thursday 5 November until the lockdown is lifted.
Residents will not be able to pop into our four libraries however you can still access our regular reservation service online or by phone 020 7361 3610 with no charge for reserved items.
We are offering limited IT access at each site for essential use only during this period.
For more information see Changes to our library services due to coronavirus
Our essential traders will continue to trade throughout the current lockdown period, providing residents with a great service.
In North End Road you'll find stalls selling good value fruit and vegetables, eggs, fresh fish and cheese. Also a few hot food traders selling Thai food, falafel, hot drinks and healthy meals and a hardware stall for cleaning materials, PPE and toiletries. The council is working closely with traders to provide advice and support that helps them operate safely and have completed a risk assessment with each trader.
In Lyric Square, Hammersmith we have a reduced number of stalls selling organic bread, organic fruit, and vegetables, and a few hot food stalls providing a take-away service.
It is important that the traders and the customers continue to stay safe by ensuring social distancing measures are observed to keep our community safe.
Please remember to follow the government advice on social distancing when going outside and visiting your local markets. This includes:
- stay 2 metres (6ft) away from other people
- limit contact with other people
- travel on foot or by bike if you can; consider all other options before using public transport
- wash your hands for 20 seconds on a regular basis
- if you cannot social distance and you’re likely to come into contact with people you don’t normally meet, wearing a face covering is recommended
- Parks, green spaces, recreational areas and events
Parks, green spaces and recreational areas
Hammersmith & Fulham Council parks are open.
Fireworks in Ravenscourt Park 2020 cancelled
We are sad to announce that this year's firework display in Ravenscourt Park will not take place due to the ongoing coronavirus pandemic.
For more information about events see Events
- Recycling and rubbish and bulky waste collection and street cleaning
Bulky household waste collections.
Update 3 November 2020. Due to the new restrictions, the bulky waste collection service will be suspended from Sunday 8 November.
We are completing bookings that have already been made up to and including Saturday 7 November.
Smugglers Way Household Waste and Recycling Centre
The Smugglers Way Household Waste and Recycling Centre will remain open from Thursday, 5 November 2020 onwards but please check the website before you visit to ensure you have the latest information on any new measures that may be introduced.
Over the summer, our education support services, schools and health partners worked hard to make sure that your schools and colleges are as safe as possible for the new school term. Schools in Hammersmith & Fulham have completed risk assessments and are following the latest advice and guidance from Government. We have also created a dedicated role in children’s services to provide ongoing support to schools to implement Government and Public Health England guidance.
Please visit our Returning to school safely in Hammersmith & Fulham webpage. This is a helpful web resource for parents and young people with information from schools and health professionals.
We have also included some helpful information on the support parents can expect from children’s services and key contacts in this welcome back booklet. Welcome back to school information for parents and carers (pdf)
- Special educational needs and disabilities (SEND)
The SEND service is adapting the way we work to ensure that we can continue to support you. Our aim is to continue to operate services effectively and to a high standard during the coronavirus outbreak, while at the same time ensuring that we keep you and our staff safe.