Changes to council services
We will be updating this page with any changes to our services. Some services may need to change the way they run at short notice, we will do our best to keep you informed.
If you are facing financial hardship or need help with benefits see help for residents.
This page was last updated on 13 May 12noon
- Adult learning centres
Due to the coronavirus outbreak, we’ve decided to close all our adult learning centres for the foreseeable future. If you’re due to take exams, we’ll be in touch with you to let you know the future arrangements.
We hope to resume our Adult Learning classes as planned in the summer term on 20 April. However, we’ll be monitoring the situation closely and keep you updated on any further decisions. We appreciate that these are unprecedented times, but please remain positive and stay safe.
Thank you for your ongoing support and understanding.
- Births, deaths, citizenships, marriages and civil partnerships
In response to the coronavirus outbreak and acting on advice from government, the register office is closed to the public.
However new legislation allows our Registration officers to register deaths and still-births over the telephone for deaths and still-births only.
We thank you for your understanding at this difficult time. Our telephone lines are extremely busy so please direct all enquiries to our dedicated email addresses:
- For enquiries relating to a death or still-birth registration, including enquires from NHS trusts, the Coroner’s office and from the public please email email@example.com
- For all other enquiries please email firstname.lastname@example.org
Births - following recent government guidance, birth registration appointments have been delayed until we get through the current pandemic period. This means that parents will be unable to register the birth of their child and the purchase a birth certificate.
We have received guidance regarding child benefit and universal credit, which can now be claimed prior to the birth being registered.
Ceremonies and notices of intention - we are unable to conduct any ceremonies at our Clockwork building or approved venues until at least June 2020. And we can no longer take notice appointments or ceremony bookings as we work to accommodate those couples who will sadly need to reschedule.
Certificates - we won't be able to produce any duplicate certificates until at least June 2020. You can still order online through the General Register Office for England and Wales (GRO).
Citizenship ceremonies - we are unable to conduct any citizenship ceremonies at our Clockwork building until at least July 2020. Customers would normally be expected to book their citizenship ceremony within three months of being sent an invitation from the Home Office. Due to the current pandemic circumstances UKVI have extended this period to six months and will keep this under constant review. Customers should be advised that no adverse decisions will be made on applications because of delays caused by coronavirus.
Deaths and still-births - we’re currently only offering telephone appointments for death and stillbirth registrations. Please do not attend the register office. You can still book an appointment online but instead we will call you at your appointment start time. The doctor or hospital will need to send us the medical cause of death certificate electronically to enable us to arrange the telephone registration.
We thank you for your understanding at this difficult time. Our telephone lines are extremely busy so please email your enquiry to email@example.com
- Building control
Our building control services are still operating but with a reduction in services. Our offices are closed to the public and officers are working from home in-line with government guidance.
Please do not post or try to hand deliver.
Site visits will be considered on a case-by-case basis.
We would normally inspect:
- below ground drainage
- any critical fire safety related item
- any critical structural safety related item
- any completion requests if it relates to sale or mortgage requirement.
We may ask for other means of evidence such as photos and videos in certain circumstances.
If anyone on site is recently infected or isolated, we would not be able to inspect to protect our surveyors from potential risk.
Contact our duty officer on 020 8753 3387, 9.30am to 12.30pm, Monday to Friday, or email firstname.lastname@example.org
Public health COVID-19 guidelines on building sites - If you are concerned about adherence to public health guidelines, noise, social distancing or building regulations on a building site, please read our building control advice.
Thank you for your ongoing support and understanding.
- Children's centres
Children's centres are now closed until further notice. No group sessions are running.
Visit the Family Support website for more information.
- Customer service centre
The customer service centre is closed to visitors.
For all enquiries please email or phone. We will be able to help you.
If you need to provide documentation please email it to the relevant email address.
In case of an emergency, please call the relevant department and we will respond.
Please visit the customer service centre page for more information.
- Environment - food safety, health and safety, licensing, pest control, noise and trading standards
Food safety - During this period we are not carrying out routine food safety work and will only respond to matters of an urgent nature.
Health and safety - During this period we are not carrying out routine health and safety work and will only respond to matters of an urgent nature.
Licensing (alcohol, entertainment, gambling, scrap metal and sex establishments) - Many licensed premises are able to remain open in a restricted capacity during the current lockdown and as such we are continuing to accept applications for all licence types online. Find out about applying for a licence online
In an effort to assist businesses further we are also offering a free pre application advice service for up to one hour. As part of this service we can help businesses understand the limitations of their licences and in some circumstances assist them make valid applications to ensure they can continue to trade in some capacity.
As well as helping businesses the team is also enforcing the closure, or part closure, of many businesses across the borough. If you have concerns that a premises is open when it shouldn’t be, or is otherwise operating in a manner which is inconsistent with the recent closure regulations, please contact the team as detailed below.
For any of the above issues the licensing team can be contacted on email@example.com or 0208 753 1081. Please note that our phone line is manned from 9am to 5pm - Monday to Friday, however the email address is also monitored at the weekend for any information relating to premises which are potentially breaching the closure regulations.Licensing (Massage and Special Treatments) - During this period all licenced massage and special treatment premises must be closed, by law. We are therefore not accepting any new licence applications. If you have any massage and special treatment licence renewal questions, please send an email to firstname.lastname@example.org
Pest control - If you are currently self isolating please do not make new appointments and contact us as soon as possible to cancel or rearrange follow-up appointments. Call us on 020 8753 1081 or email email@example.com
We would also like to extend our service for those self isolating by offering a self-treatment pack containing rodenticides or insecticides to help control unwanted pest activity (£25 including delivery). Full instruction and guidance will be provided on how to apply the rodenticides. We will also provide phone advice where required on how to safely apply.
For further information please email firstname.lastname@example.org with your name, address and telephone number.
Noise & nuisance - During this period, nuisance officers are working from home and are not carrying out routine reactive visits. In the case of emergencies such as the prolonged sounding of car or house alarm systems, officers will respond and take steps to try and abate the nuisance.
We will continue to investigate complaints concerning excessive noise, dust, odour and light from both residential and commercial premises.
Construction noise - We realise that construction noise during the day may become more of a problem as residents are forced to stay at home and many are working from home. However local authorities have no legislative powers to close construction sites providing that the sites follow the Public Heath COVID-19 Guidelines.
The permitted hours for construction site noisy works are as follows:
- Monday to Friday: 8am to 6pm
- Saturday: 8am to 1pm
- At no time on a Sunday or Bank Holiday.
If you experience any problems with noise from construction sites outside the permitted hours please report the matter immediately.
Please call the council duty officer on 020 8753 1081 during office hours (Monday to Friday, 7.30am to 5pm) or 020 8748 8588 outside office hours for an officer to respond to your complaint. Alternatively, you can make a complaint via email at email@example.com. You can also report noise online.
Trading standards - We will continue to respond to complaints, but in line with government guidance will minimise direct contact by making increased use of email and phone to approach traders.We will use these methods when contacting businesses about enforcing closure. If businesses want to verify that the contact is from us, please email firstname.lastname@example.org or phone 020 8753 1081.
Thank you for your patience and understanding.
- Funeral services
Funeral standards - It is recognised that in these hugely challenging times it may not be possible to conduct funerals and cremations in the usual way. This situation impacts on residents of Hammersmith & Fulham of all and no faith and belief. Read more about our funeral standards.
To protect our residents and staff, our housing offices in White City and Fulham are now closed to visitors. For all enquiries please email or phone. We will be able to help you.
Please see contact us about housing.
Cleaning and caretaking on estates
Our caretakers will be focusing on high use areas, using disinfectant to clean key touchpoints, such as door handles and push plates, lift buttons, intercoms, handrails, bannisters, chute areas, bulk points, regularly throughout the day.
It would really be helpful if residents could work with us to keep our estates clean by limiting bulk waste and ensuring emergency exits aren’t obstructed. We’ll be carrying out regular health and safety inspections of these areas.
Residents in sheltered housing
On sheltered schemes we’re increasing our presence and frequency of cleaning in the communal internal areas. We’ll be carrying out thorough wiping of all hard surfaces, particularly doors and handles, tables, kitchens areas, offices, lifts, laundry rooms and toilets.
We may have to limit the number of home visits we carry out to just vulnerable residents and we will keep you updated on this.
We’re reviewing our capital works projects and may put some of these on hold. We will routinely review the situation and keep you updated. We will not carry out works where residents are either vulnerable, self-isolating or pregnant.
Due to the current restriction we are only able to arrange emergency repairs. We will aim to honour existing appointments where possible and will call you if these need to be rescheduled.
If you need an emergency repair or are chasing up an outstanding repair, we’re asking that you contact the Customer Service Centre on 0800 023 4499 or via email rather than coming into council offices, so we can limit the risk of infection. We’re likely to be experiencing a high volume of calls for the foreseeable future for which we apologise in advance and thank you for your patience. We will keep you updated with any changes to the service.
If you are due to have a repair carried out and you need to self-isolate, please let us know. It is important that we protect the most vulnerable residents and not risk spreading the virus.
If you think you may have picked up the virus and are self-isolating, we’ll arrange to come at another time when you’re better. We’re sorry for any inconvenience this will cause.
If your repair is an emergency and you’re unwell, we’ll put special measures in place to get the repair done. There may be another way we can gain access and sort the issue.
If we do carry out a repair for you, our contractors and operatives will stand a safe distance and check before they enter your home, that you are well and not self-isolating. This is to protect you and them while they are working in your home.
In the coming months it is inevitable that our resources will be severely stretched, and we may have to make tough decisions about which services we provide. We will keep you updated.
- Leisure centres and sports facilities
We are sorry, our sports facilities and leisure centres are closed until further notice.
All our libraries have been closed due to the coronavirus outbreak. We appreciate how many people use the various services our libraries offer, but we are prioritising the health and wellbeing of our residents, as well as our staff.
All fines will be automatically waived during the closure period and items are being auto-renewed. Old charges will be able to be paid once we re-open. We are currently not taking any telephone calls. Currently no items can be reserved from the library catalogue but any items already reserved and available will be kept at sites until we reopen.
E-books, e-magazines, e-papers and audiobooks are still available online. For more details please visit our libraries page.
North End Road Market
- Monday to Saturday from 7am to 6pm
Fruit and vegetable stalls open.
- Thursday from 8am to 3pm
Fruit and vegetable and bread stalls open.
- Friday from 8am to 3pm
Bread stall open
Commonwealth Avenue, White City
- Monday to Friday from 10am to 6pm
Fruit and vegetable stalls open.
- Monday to Saturday from 7am to 6pm
- Parking permits, enforcement and suspensions
Parking call centre hours
Parking services call centre phone line operating hours have changed. We will be open from 9am to 5pm, Monday to Friday and closed on Saturdays. We apologise for the inconvenience.
Free parking for key workers in H&F
Hammersmith & Fulham Council are providing free temporary parking for key workers who work in the borough providing essential services and care to our residents during the outbreak.
Find out more Free parking for key workers in H&F
Our priority is to keep our roads free of obstruction to ensure uninterrupted delivery of essential goods and services. Early on in the lockdown we prioritised enforcement against dangerous parking and relaxed day-to-day parking enforcement.
With an expected increase in people using cars and the continuing need to protect parking spaces for our residents and for key workers, we now need to recommence full parking enforcement.
From 25 May 2020 all on-street parking restrictions will be in operation. Warning notices will be issued in the week commencing Monday 18 May 2020.
In these very challenging circumstances we appreciate that our residents may have concerns about their parking permits. We would like to assure you that we have the following systems in place to help make things easier for you.
Paper parking permits – We are currently unable to issue physical permits. Once your permit has been issued it will become virtual and appear on our system as valid straight away. Our officers on street are able to check this information.
Grace period reverting to 14 days – While the lockdown has been in operation we have been allowing a four week grace period after your permit expires for you to park without risking a parking fine. From 1 June we will revert to the two week grace period. If your permit expires after the 31 May you must renew your permit within 14 days or you will be at risk of receiving a parking fine.
Online renewals – The deadline for renewing online is 14 days after your permit expires. If you miss the deadline you will need to submit a paper application, with full documentary evidence.
Replacement permits and refunds – We have emergency arrangements in place. Please contact us for further information.
During this period our officers will be concentrating on keeping our roads clear from hazards and safe for everyone.
Help is available - Although our offices are closed to personal callers, our staff are still available to help you with your enquiry. Please call us on 020 8753 6681 or email us at email@example.com. We are open Monday to Friday, 9am to 5pm.
We are now able to accept some suspension bookings from utility companies. Some restrictions are still in place to protect parking for NHS and key workers. Please see Parking suspensions for more information.
- Parks and events
Hammersmith & Fulham Council re-opened parks in the borough on 27 March following the government’s announcement of new emergency laws. Playgrounds remain closed.
Boat Race 2020
The Boat Race which was to be held on the Sunday 29 March has been cancelled by the organisers. For more information please see The Boat Race website.
Polo in the Park
Polo in the Park has been postponed. We will update this information as soon as we can.
Our planning services are still operating but due to the coronavirus our offices are closed to the public and officers are working from home in-line with government guidance
Planning applications should be submitted via the planning portal.
Comments on planning applications should be submitted either via the website or by email. See how to comment on a planning application. Please avoid using the postal services as we have very limited opportunity to access any post received.
Site visits will be considered on a case-by-case basis. We will make use of information available online such as street and aerial views and photographs may be acceptable. However, this will not always provide enough information.
Officers are contactable over email or by phone. Officers can also arrange and participate in conference calls using Microsoft Teams and Skype. If you have any queries please contact us via firstname.lastname@example.org or 020 8753 1081.
Thank you for your ongoing support and understanding.
- Recycling and rubbish and bulky waste collection and street cleaning
Residential waste and recycling collections are currently running as normal. All rubbish and recycling should be left out for collection as normal at the edge of your property. Don't approach the refuse collectors to give them bags of waste. Please follow the guidelines around social distancing to protect yourself and our staff.
Commercial waste collections continue to take place for businesses that remain open. Where businesses are unable to open, we will suspend collections and charges. Please contact email@example.com if you need to suspend your collections. Where businesses have waste containers that cannot be securely stored during any period of suspension, they should let us know by email so we can remove the containers and return them when you reopen. Collection charges will remain at 2019/20 levels at this time to help businesses that remain open.
Street cleansing and washing services are currently running as normal.
Clinical waste services and assisted collections are currently running as normal.
Garden waste collections, bags of garden waste should be put out with your bin collection as normal.
Bulky household waste collections. There is currently a limited bulky waste service. To request a collection, please contact Cleaner Greener on 020 8753 1100. Anyone self-isolating or who has Covid-19 must inform the contact centre when arranging the collection.
Smugglers Way Household Waste and Recycling Centre in Wandsworth partially reopened on Monday 11 May. There are restrictions on when you can visit and what will be accepted for disposal or recycling. It is very important to check the WRWA website for further information before visiting the centre.
Recycling bring sites - some recycling banks have closed, please do not leave items for recycling at a bank if it is closed.
- Oxfam textile banks- closed
- BHF books and music banks - closed
- Scope textile banks- open
- Traid textile banks - open
- Soex textile banks- open
- Traid home textile collections - temporarily stopped
Please help us protect yourself, our staff and residents by following these guidelines
All rubbish and recycling should be left out for collection as normal at the edge of your property. Don't approach the refuse collectors to give them bags of waste. Please follow the guidelines around social distancing to protect yourself and our staff.
When cleaning you should use your usual household products, like detergents and bleach, as these will be very effective at getting rid of the virus on surfaces. Clean frequently touched surfaces such as door handles, handrails, remote controls and table-tops. This is particularly important if you have an older or vulnerable person in the house.
Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin. Other household waste can be disposed of as normal.
While the restaurants are closed and we are cooking more at home, don't forget to take a look at the Love Food Hate Waste website for lots of tips on saving, storing and preserving food as well as recipes to help reduce food waste.
- Schools and keeping children at home
Our schools are only open for those children that absolutely need to attend.
We appreciate that this will be hard for many families, as many parents work or have other caring responsibilities. We also know that school is such a big part of a child’s life and is not only where they learn, but it’s a place where they have fun and play too.
However, we cannot stress enough how important it is that, wherever possible, your child stays at home. The fewer children there are at school will help us to minimise the risk of the virus spreading and protect people in our communities.
Schools have been instructed to continue to provide free school meals by delivery or vouchers for supermarkets.
If your child needs specialist support, has been identified by the NHS as in need of shielding or you are a critical worker and are unable to work with your child at home, then educational provision will be available for them. Please talk to your child’s school first.
- Special educational needs and disabilities (SEND)
An update from the SEND Service on arrangements in response to coronavirus (COVID-19) in Hammersmith & Fulham
The SEND service – like the rest of Hammersmith & Fulham Council and our partners – is adapting the way we work to ensure that we can continue to support you. Our aim is to continue to operate services effectively and to a high standard during the coronavirus outbreak, while at the same time ensuring that we keep you and our staff safe.