Urban Partnership Group – Older People's Access

Urban Partnership Group logo

Service name: Older People's Access Service

Service description:

Urban Partnership Group offers befriending, home support, event attendance, and social and leisure activities to older people, with funding from H&F Council

Funded until:

31 March 2021      

Annual funding:


In the past year...

  • 169 residents were supported by 59 volunteers who gave up 3,801 hours of their time. A further £1,700 was raised independently.


  • 128 individuals attended 60 recreational, health and well-being sessions
  • 80% felt happier through attending tea clubs and fitness, 90% made new friends, 65% felt healthier and more motivated, 70% reported increased confidence and 60% felt more ‘listened to’
  • Three forum meetings in which a total of 44 individuals had the opportunity to put across their views, concerns and ideas for new activities
  • the service supported 41 service users with one to one home visits
  • 13 members benefitted from the ‘Energy Best Deals’ session with the aim to increase awareness of other companies offering gas and electricity deals and how to switch to different providers

Case study:

Mrs T is 77 and has developed mild vascular dementia, and some mobility issues. A volunteer befriender has helped declutter her home to reduce health and safety risks. The befriender also escorted Mrs T to hospital and GP appointments, advocating on her behalf and helping with correspondence. After review it was decided Mrs T needed additional support from social services, and a referral was made. She will soon start receiving daily care at home.


“I have met people I wouldn’t otherwise have had the chance to meet.”

“I enjoy meeting people from all walks of life, sharing different experiences.”

“I find the staff and volunteers very friendly and I like the way we are treated.”

Looking ahead:

  • Firms such as Glaxo Smith & Kline and Tesco have supplied volunteers to help at events, assisted by students from Ealing Hammersmith and West London College and Imperial College.
  • The service achieved a Mentoring and Befriending Foundation quality mark, certifying that appropriate support is given to volunteers, and helping attract funding.

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