Urban Partnership Group – Older People's Access
Service name: Older People's Access Service
Urban Partnership Group offers befriending, home support, event attendance, and social and leisure activities to older people, with funding from H&F Council
31 March 2021
In the past year...
- 169 residents were supported by 59 volunteers who gave up 3,801 hours of their time. A further £1,700 was raised independently.
- 128 individuals attended 60 recreational, health and well-being sessions
- 80% felt happier through attending tea clubs and fitness, 90% made new friends, 65% felt healthier and more motivated, 70% reported increased confidence and 60% felt more ‘listened to’
- Three forum meetings in which a total of 44 individuals had the opportunity to put across their views, concerns and ideas for new activities
- the service supported 41 service users with one to one home visits
- 13 members benefitted from the ‘Energy Best Deals’ session with the aim to increase awareness of other companies offering gas and electricity deals and how to switch to different providers
Mrs T is 77 and has developed mild vascular dementia, and some mobility issues. A volunteer befriender has helped declutter her home to reduce health and safety risks. The befriender also escorted Mrs T to hospital and GP appointments, advocating on her behalf and helping with correspondence. After review it was decided Mrs T needed additional support from social services, and a referral was made. She will soon start receiving daily care at home.
“I have met people I wouldn’t otherwise have had the chance to meet.”
“I enjoy meeting people from all walks of life, sharing different experiences.”
“I find the staff and volunteers very friendly and I like the way we are treated.”
- Firms such as Glaxo Smith & Kline and Tesco have supplied volunteers to help at events, assisted by students from Ealing Hammersmith and West London College and Imperial College.
- The service achieved a Mentoring and Befriending Foundation quality mark, certifying that appropriate support is given to volunteers, and helping attract funding.
Related news stories
- Hammersmith & Fulham Council helps Westfield give charities a boost (6 September 2016)
- H&F funding is helping charities change lives (27 May 2016)