Service name: Spear
Hammersmith & Fulham Council funds the Resurgo Trust to run Spear, a year-long coaching programme for local 16-24 year olds who are not in employment or education.
The initial six-weeks of the programme (Spear Foundation) not only cover the hard skills required to be work-ready, such as interview technique, CV and cover letter writing, but also the soft skills, including taking personal responsibility for one’s actions, having a pro-active attitude and communicating effectively. Young people also undertake a City & Guilds Level 1 Customer Service qualification.
31 March 2021
Annual funding level
In the past year...
- The coaching programme has involved 169 volunteers, and helped 79 young people. More than £217,000 has been raised by the trust in additional funds.
- 74% of those completing the programme are in work, education or training a year later
- Of the 45 who took the Customer Service exam, 41 passed.
- 62% who completed the six-week foundation were in meaningful activity in three months
A 17-year-old who left school with one grade C at GCSE did the Spear programme to improve communication skills and explore further qualifications. His skills increased so much that he was able to stand on stage in front of 100 people and lead his group’s presentation at the end of the six-week foundation. He moved on to Spear Career, working with coaches to apply for jobs and prepare for interviews. He is now a pharmacy apprentice, and will continue to get support from his career coach for a year.
A teenage student needing help with professionalism and time-keeping was able to build relationships well and made an excellent first impression. She worked with Spear coaches on her CV and cover letter, securing an apprenticeship with a Shepherds Bush optician. She is thriving in the fast-paced environment, taking on more responsibility and learning about the science behind eye care, the running of a shop and customer service. She is well on course to a career.
Referrals to the Spear Fulham centre are coming from a wider spectrum. In the past, 60% of young people were referred from JobCentres, and 19% from other organisations. Latest statistics show 25% came from JobCentres while 40% were referred from other organisations.