Coronavirus (COVID-19): Advice and support for local businesses

We’re doing everything we can to support our amazing local businesses in Hammersmith & Fulham during these challenging times. It forms part of the work we’re doing as a council to protect all our residents, both young and old, in this crisis.

Need business advice or support?

Contact our H&F Business Helpdesk via email, call 020 8753 5585 or visit our business support web page.

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Here are the answers to some frequently asked questions (FAQs) which will give you all the information you need to help run your business during the coronavirus (COVID-19) outbreak.

  • Discretionary Grants Fund Scheme

    Applications for the Discretionary Grants Fund scheme are now closed.

    We have provided more than £2.3 m of discretionary business grants to local businesses so far and final payments are on the way to qualifying businesses.

    For more information, please contact the Business Helpdesk at or call 020 8753 5585.

  • What other business grant funding is available?

    UPDATE – Business grants deadline

    The application process for the Small Business and Retail, Hospitality and Leisure grants closed on Monday 14 September. We will continue to process the grant applications we have received before the deadline but cannot accept any new applications. We will be in touch via email if we require any further information for your grant application.

    Businesses which have been approved for a grant, should check their bank account for payment over the next seven days.

  • How do I apply for the Kickstart scheme?

    We can now help you get funding from the Kickstart scheme to pay for 6-month job placements in your business for local young people aged 16 to 24 who are currently on Universal Credit.

    You can only apply directly for the government scheme if your business is creating more than 30 placements. Apply for Kickstart scheme here

    We are here to help businesses creating less than 30 job placements access the funding and help provide valuable work opportunities to young people in H&F.

    So if you are a small business in H&F and would like to offer a job placement on the Kickstart scheme, please get in touch now with our WorkZone team at or call 020 8753 6773.

  • Do I qualify for the new business rates holiday?

    All retail, hospitality and leisure businesses in England qualify for the business rates holiday for the 2020 to 2021 tax year. Find out if you qualify.

    This will not be reflected in your initial business rates bill which went out before the new measures were announced. Our business rates team will send all qualifying businesses an amended bill shortly.

    Nurseries will now be eligible for a business rates holiday for one year. That means non-local authority providers of childcare will pay no business rates in 2020-21, from 1 April.

    Our bills were produced before this announcement, so this change is not reflected in your initial bill. An amended bill will be issued shortly to any qualifying business.

    For our direct debit customers, we are currently in the process of looking to suspend April payments while we await further guidance from the Government.

  • I need some business advice, where can I get help?

    Please contact the H&F Business Support Desk at or call and leave a message at the H&F Business Desk on 020 8753 5585.

    We can provide you with free advice from a business expert online or by phone or signpost you to other support.

    If you’re an established business of 18 months or more/self-employed with a Unique Tax Reference (UTR) and are looking for some in-depth 1-2-1 business resilience advice, please contact our resident business advisor Raj Tandon via email for an online support session.

  • I need money to pay my staff and overheads. How do I apply for the Coronavirus Business Interruption Loan Scheme?

    A new temporary Coronavirus Business Interruption Loan Scheme is being delivered by the British Business Bank. More information on the scheme is available on the British Business Bank website. Contact your bank as soon as possible and discuss your business plan with them.

    If you have been refused a Business Interruption Loan by a bank in H&F please let us know the name of the bank and your details by emailing Sam Ridley.

    New bounce back loan scheme for small businesses

    The Chancellor has announced a new fast-track finance scheme providing loans with a 100% government-backed guarantee for lenders.
    Under the new ‘bounce back loan’ scheme:

    • The Government will provide lenders with a 100% guarantee for the loan and pay any fees and interest for the first 12 months.
    • Businesses will be able to borrow between £2,000 and £50,000 and access the cash within days.
    • The loans will be easy to apply for through a short, standardised online application.

    Read the Government’s press release.

  • I’m worried I won’t be able to pay my taxes?

    If you have missed a tax payment or you might miss your next payment due to COVID-19, please call HMRC’s dedicated helpline: 0800 0159 559.

    Businesses will not need to make VAT payments for three months. The deferral will apply from 20 March 2020 until 30 June 2020.

    Self-employed people are eligible for the Income Tax Self-Assessment deferral. Payments due on the 31 July 2020 will be deferred until the 31 January 2021.

  • I need to close my business. How do I suspend my commercial waste collections?

    Commercial waste collections continue to take place for businesses that remain open. If your businesses is unable to open, we will suspend collections and charges. Please contact if you need to suspend your collections.

    Businesses which have waste containers that cannot be securely stored during any period of suspension should let us know by email so we can remove the containers and return them when you reopen. Collection charges will remain at 2019/20 levels at this time to help businesses that remain open.

  • How do I manage pest control while my business is closed?

    The food and safety team would like to remind all businesses, but especially those that are currently closed, to be extra vigilant about pest control in your shops and restaurants. If your business is shut, we would recommend that you visit when you can to check for pests in the way you would normally when you are open and trading.

    If you have a pest control contract it is worth contacting your contractor to plan for them to carry out their usual checks, keeping social distancing guidelines in place. If you spot signs of an infestation it is very important to deal with it quickly. If you do not have a contract already you should contact a company, we would recommend using one which is a member of the British Pest Control Association (BPCA).

    Alternatively the council offers a service. Contact us at or call 020 8753 1081 or visit the pest control webpages.

    The ‘Safe Method’ from the FSA’s Safer Food Better Business pack (pdf) gives you further information about what to look for when checking for pests.

    In the meantime, please make sure no food has been left out and long life foods such as dried goods, are stored in pest proof containers.

We have also

  • Provided a three-month rent deferment to our commercial tenants and market traders in the borough. We will be working with these businesses to come up with a fair payment plan.
  • Helped keep our popular North End Road market open by providing stewards to support social distancing. We’ve also delivered PPE and handwashing facilities to the traders so we can keep this important source of healthy, cheap food available to residents.
  • We’ve shared stay at homes and safe distancing posters with local businesses to help them keep their employees and customers safe. Download and print our A4 Practise Safe Distancing poster (pdf 88KB).

Additional support

Read more on the coronavirus outbreak

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