Case studies

Petit Miracles

Petit Miracle
Petit Miracle

By Elicisa More, founder of Petit Miracles

“Petit Miracles was founded in 2009 - but only truly found its feet when we began trading with H&F Council.

Petit Miracles started out as an accredited interior design training provider on service level agreements within local authorities, mainly in North London at the time. But, until 2012, after the recession, Petit Miracles was able to get the all-important access to the retail market.

A competition was held that encouraged charities to utilise under-used space for the benefit of the community. This competition resulted in Petit Miracles finding their first home in the West12 Centre in the heart of Shepherds Bush.

Since then, Petit Miracles has grown from strength to strength. This is, in part, due to the innovative and collaborative nature of the local council.

The council has embraced our community-focused spirit, with a willingness to do things differently, and we have really been able to expand our services. As a result, in late 2014, Petit Miracles opened The Hub which encourages local businesses who wouldn't otherwise have an accessible, affordable route to market, to trade, complete with business support, mentorship, marketing, wi-fi, meeting space, and, peer-to-peer support.

With the help of the council, Petit Miracles has been able to subsidise below- market-rent rates, offer specialist support, and, in a nutshell, give people who have the dream of owning their own shop, a taste of entrepreneurship."

London Window Cleaning Company

Martin O'Connell

The local London Window Cleaning Company has won two new contracts for the Dorsett Hotel and the Barbican Centre.

Formed in 2007 by life-long Hammersmith resident Martin O'Connell, the business has grown from him and his brother to employing a team of 13, including professional abseilers!

The company is busier than ever, working at Westfield, the Ritz Hotel, Google’s new London HQ, Harrods, Harvey Nichols – and even Martin’s former school, The London Oratory School in Fulham.

Martin attributes some of his success to his recent training and advice from the council-supported supply chain programme, where he gained introductions to many developers and buildings managers.

He said: “It has led to us closing a contract for cleaning more than 200 new build apartments, including retail units and a gymnasium, in north-west London. It is a six-month project, so it’s one that we would not have been included to bid for normally.”

"It gave us the confidence to go for bigger contracts," Martin added, "safe in the knowledge that we have all of the relevant tools to complete the contracts awarded and deliver a level of service to our clients that exceeds their expectations."

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