Your new customer service centre is now open

Getting help from the council is now easier and more efficient.

Hammersmith & Fulham Council has created a new customer service centre.

As part of the scheme to transform Hammersmith Town Hall into a modern civic campus at the heart of the community, all council staff and services have moved offices and the town hall is now closed. That means residents can no longer visit the town hall for a range of services, including council tax, parking and planning.

Instead, our customer service teams are available at 145 King StreetHammersmith, W6 9XY – just up the road from the town hall.

For more information including service opening hours and appointment booking please see:

H&F customer service centre

You can find out more about the regeneration of the western end of King Street and the transformation of the town hall in our news story - Plans to revitalise the western end of King Street are approved.

One-stop service centre

The new one-stop service centre provides a single location for the following services:

  • housing
  • adult social care
  • children’s services
  • roads and transport
  • parking
  • planning
  • council tax
  • employment support
  • benefits and financial advice.

Meanwhile, the register office for births, deaths and marriages and our electoral services team have relocated to the Clockwork Building in Beavor Lane, Hammersmith.

More pleasant

“Our new service centre has been redesigned to provide a much more pleasant and efficient experience for our residents,” says Cllr Sue Fennimore, Deputy Leader of H&F Council.

“It was redesigned in partnership with residents and frontline staff to transform their services into a world class offer

“Most people now go online to access services, but for some that isn’t an option. Our new service centre recognises that some families have complex needs or would like to talk to our staff in person. The new centre will make that an easier, quicker and more pleasant experience.”

Changes

The refurbishment of the town hall will help the council save money and keep council tax bills the third lowest in the country. With property prices the third highest in the country, reducing the costs of office space makes sense.

The aim of the council’s new civic campus is to breathe new life into the western end of King Street. The plans include a new cinema, new genuinely affordable homes and office space for start-up businesses.

Most council staff are relocating during the works to temporary office space at 3 Shortlands in Hammersmith Broadway, and the Clockwork Building in Beavor Lane.

The council’s postal address remains: Hammersmith Town Hall, King Street, London W6 9JU.

New customer service centre floor plan for 145 King Street
The new customer service centre floor plan for 145 King Street

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